Croatian-Speaking Customer Support Agent | Athens

About the Opportunity

Join our client, a global leader in customer experience solutions, supporting international users across digital platforms. This role offers a structured entry into an international environment, combining stability with long-term career development in a fast-growing industry.

You will work in a dynamic, multicultural setting where communication, problem-solving, and customer impact are at the core of daily operations.

• Location: Athens, Greece (On-site | Remote possibility later)
• Type: Full-time | Permanent
• Schedule: Mon–Sun | 08:00–19:00 (Rotational)
• Languages: Croatian (C1–C2) + English (B2+)

Apply; Send your CV to: can.dinler@cbtalents.org                  

What You'll Do

• Handle customer inquiries via phone, email, and chat
• Resolve account, service, and technical-related issues
• Deliver efficient, high-quality customer support
• Ensure customer satisfaction and timely resolution

Requirements

• Croatian (C1–C2) and English (B2+)
• Strong communication and problem-solving skills
• Customer-focused mindset

Eligibility:

• EU Citizenship or Full Market Access residence permit

Compensation

• Monthly: €1,200 gross + performance bonus
• Annual: €16,800 – €18,500 gross (14 salaries + bonus potential)

Benefits

• 14 salaries (including Easter & holiday bonuses)
• Performance bonus
• Private health & life insurance
• 25 days annual leave
• €50/month meal voucher
• Permanent contract (40h/week)

Work Model & Relocation

• On-site initially 
• Remote option may be considered based on performance
• 3 weeks hotel accommodation
• Up to €300 relocation support (reimbursement)
• Legal support with hiring process

Why This Role Stands Out

• Stable international role with structured onboarding
• Competitive package aligned with Greek market
• Opportunity to transition into flexible work model
• Strong foundation for long-term CX or international career paths

This role is ideal for candidates seeking international exposure with stability — top performers will position themselves quickly for internal growth and more flexible work models...