Czech-Speaking Customer Service Agent | Lisbon, Portugal

• Lisbon, Portugal | On-Site
• Relocation Support for Work Permitted Candidates

How to Apply

Send your CV to can.dinler@cbtalents.org or Use Easy Apply Button

Join an international customer experience team supporting a leading global e-commerce platform, helping customers navigate products, services, and digital shopping experiences.

We are looking for Czech-speaking Customer Service Agent who are passionate about delivering excellent customer support and ensuring a smooth online shopping experience.

This role is ideal for candidates who enjoy helping customers, solving problems, and working in a dynamic international environment.

What You'll Do

• Support customers via phone, email, and chat in Czech
• Assist users with e-commerce inquiries, orders, and product information
• Provide guidance on services, platform features, and policies
• Handle customer requests with professionalism and empathy
• Maintain accurate records of interactions in internal systems
• Manage high contact volumes during promotion and peak seasons

What We're Looking For

• C1/C2 Czech (mandatory)
• English B2 or higher
• Strong customer service and communication skills
• Good understanding of e-commerce platforms and online services
• Ability to make rational decisions and solve problems effectively
• Comfortable working in fast-paced environments during high-volume periods

Work Schedule

Current schedule:

• Monday – Sunday: 08:00 – 17:00 or 09:00 – 18:00 (rotational shifts)
• Days Off: 2 rotational days

Future schedule (to be confirmed): 24/7 rotational shifts

Salary & Benefits

• Base Salary: €920 gross × 14 months
• Attendance Bonus: €45/month × 11 months
• Meal Allowance: €7.63/day
• Welcome Bonus: €1,500 (paid in 12 monthly installments during the first year)

Additional benefits:

• Health insurance from day 1 (fully covered after 6 months)
• Paid training and onboarding
• International and multicultural workplace

Apply now and join a global team supporting a leading e-commerce platform in Lisbon...