Slovenian Customer Support Specialist | Sofia, Bulgaria

Sofia, Bulgaria | On-Site | Full-Time

How to Apply

Send your CV to can.dinler@cbtalents.org or Use Application Form

Join a global lifestyle and consumer products company supporting well-known international brands and next-generation products, including innovative smoke-free technologies and digital devices used by adult consumers worldwide.

We are currently looking for a Slovenian-speaking Customer Support Specialist to provide high-quality assistance to customers across the Slovenian market. In this role, you will support users with product guidance, account services, and digital device troubleshooting while ensuring a compliant and professional customer experience. 

What You'll Do

• Handle customer inquiries via phone, chat, and email in Slovenian
• Assist with account management, order status, and product guidance
• Support customers with device troubleshooting and digital services
• Ensure compliance with industry regulations and age-verification policies
• Record customer interactions accurately in CRM systems in English
• Identify customer needs and provide tailored solutions or escalate when needed
• Stay updated on product features, promotions, and support procedures

What We're Looking For

• C2 Slovenian (native-level)
• English B2 or higher
• Strong communication and customer service skills
• Comfortable using digital tools and supporting electronic devices
• Detail-oriented and professional approach to customer support
• Previous experience in customer service, retail, or consumer goods is a plus

Location

• Sofia, Bulgaria (On-Site)
• Work in a modern international office environment alongside colleagues from multiple countries.

Work Schedule

Rotational shifts within the following hours:

• Monday – Saturday: 09:00 – 23:00
• Sunday: 10:00 – 19:00

Salary & Benefits

• Salary: 3,700 BGN gross/month
• 14 salaries per year under Bulgarian employment law

Additional benefits include:

• Private health insurance
• Paid training and onboarding
• International and multicultural workplace
• Career growth and internal mobility opportunities

Why Join This Opportunity

• Represent a globally recognized premium consumer brand
• Gain experience supporting innovative digital lifestyle products
• Work in a fast-growing international customer experience  environment
• Develop your skills in customer experience, compliance, and digital product support

Interested? Apply now and join an international team delivering exceptional customer experiences...