Remote Customer Care with an Ecommerce Corporation (Dutch Language)

Remote Customer Care with an Ecommerce Corporation (Dutch Language)

Work remotely from anywhere in Portugal! You've got to be located in Portugal.

Salary is EUR 1,350 per month gross with bonuses

Your Role
Join an international team where you'll provide outstanding customer service. Your day-to-day work will involve assisting customers, answering their questions, and offering helpful information to ensure a smooth and satisfying experience.

About the Opportunity
Be part of a leading E-commerce platform in the Netherlands, known for its wide range of products including books, entertainment, electronics, and toys. With access to over six million items, the platform is a favorite among customers in both the Netherlands and Flanders.

Your Responsibilities

• Handle customer inquiries efficiently within specified timeframes;

• Support customers by identifying solutions through troubleshooting;

• Recognize potential escalations and manage them appropriately following set procedures;

• Work closely with back-office teams and other departments to deliver tailored solutions for customers.

Your Profile

• You have excellent Dutch language skills, both written and spoken;

• You are confident using MS Office programs;

• You have completed at least pre-vocational secondary education (VMBO);

• You are enthusiastic about working with people and have outstanding communication skills;

• You are professional, cooperative, and a strong team player;

• You bring an international outlook to your work;

• You are open to relocating to Portugal;

• Experience in a call center environment is a plus.

Whats Offered

• Reimbursement of outbound flight costs after 9 months of employment;

• Opportunity to live in modern company-arranged apartments in Lisbon;

• A secure role in a fast-growing international environment;

• Clear career growth and development opportunities;

• Comprehensive training programs and personal development support;

• Annual return flight to your home country within Europe;

• Access to free Portuguese language courses, sports activities, and organized events.