We are looking for a Payment Account Specialist for the Catalan market.

• Welcome Bonus: 1,000 euros
• Start Date: March 27, 2025
• Health Insurance from Day 1
• 6-Month Renewable Contract

Are you passionate about delivering top-tier customer support? Do you thrive in a fast-paced environment, solving customer inquiries with precision and professionalism? Join our global payment solutions team** in Lisbon and elevate your career in financial customer support!

Responsibilities

• Assist Catalan-speaking customers via phone, email, and chat.
• Provide expert support on payment transactions, security procedures, and account management.
• Troubleshoot technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams to enhance customer experience and service efficiency.

Working Hours & Location

• Onsite in Lisbon 
• Monday to Sunday - 24/7 Rotative Shifts (including night shifts).
• 40 hours per week - 8-hour shifts - 2 rotative days off
  
  
  Mandatory Requirements
• C2 Catalan speaker + C1 English proficiency (language levels are mandatory).
• EU nationality or valid Portuguese residence permit (Manifestation of Interest or Residence Permit Card required).
• Customer support experience in a call center is a must.
• Strong communication and problem-solving skills.
• Ability to multitask and handle high-pressure situations professionally.

Salary & Benefits

• Total Compensation: Approx. 1,098/month (paid in 12 months), including:
  - Base Salary
  - Complexity Bonus
  - Meal Allowance
  - Transport Allowance
• Health Insurance: Provided from Day 1 (free after 6 months).
• 1,000 Welcome Bonus (separate from the monthly salary).
  

Relocation Package

• Accomodation in a private bedroom for 280 euros per month (discounted on the salary)
  
• Flight reimbursement after 6 months

Why Join Us?

• Be part of a global payment solutions leader
• Career growth opportunities in a dynamic industry.
• Work with a diverse and supportive team.

If you are interested, send your CV!