We are recruiting for a client with an exciting project for the Italian market, offering a remote opportunity to work from home in mainland Portugal.

Start Date: 05 June 2025
Contract: 6 months (renewable)
Location: Remote from mainland Portugal

Languages Required

• C2 Italian
• English Solid B2 level

Key Responsibilities

• Customer Interaction: Manage incoming inquiries via phone, email, and chat. Accurately log each case and ensure resolution within SLA.
• Customer Satisfaction: Keep users informed on status and resolution timelines, aiming for high satisfaction ratings.
• Post-Sales Support: Assist with deliveries, warranty processes, and refunds.
• Sales Support: Recommend and promote products during inbound calls to boost revenue.
• Sales Goals: Achieve quarterly sales targets while delivering excellent customer service.
• Order Management: Follow up on customer requests and maintain complete records in CRM platforms in line with policies and procedures.

Candidate Profile

• C2 Italian speaker with solid B2 English (mandatory)
• Holds EU nationality or a Portuguese residence permit (visa holders are not eligible) (mandatory)
• Minimum high school diploma (mandatory)
  
• Strong communication skills, empathy, and customer focus
• Tech-savvy with the ability to quickly learn tools and systems
• Previous experience in customer service is preferred
• Experience in sales is a plus
• Availability to work on rotational shifts

Compensation & Benefits

• Base Salary: 1,024 gross/month x 14 months
• Performance Bonus: Up to 225 gross/month
• Meal Allowance: 7.23€ per workday (via meal card)
• Transportation Bonus: 20€ per month
• Health Insurance: Included from day one (free after 6 months of contract)

Work Schedule

• Monday to Saturday (including bank holidays)
  Rotational shifts between 08:00 and 19:00 (8 hours/day)
  Days Off: Sunday + 1 rotating day

Relocation Support (applied for candidates outside Portugal)

• Reimbursement of Airfare at the end of the 6th month of the contract - up to 400 in Economy class
• Room in a shared apartment for a maximum period of 12 months, with rent of 280, with all utility bills included (discounted directly from the payslip)
  

If you are interested in learning about a project for a Tech brand, what are you waiting for?