Receptionist/Telephone Operator

City University Ajman is seeking a professional and customer-oriented Receptionist/Telephone Operator to serve as the first point of contact for visitors, callers, and internal stakeholders. The successful candidate will be responsible for handling calls, welcoming guests, managing messages, and supporting administrative tasks, ensuring seamless communication and professional service delivery across the university.

Responsibilities:

• Greet customers and visitors warmly, ensuring a welcoming environment.
• Answer incoming calls and place outgoing calls promptly and professionally.
• Understand and operate the telephone operator board or PBX switchboard system.
• Connect callers to the appropriate person through the switchboard or PBX system.
• Page individuals and inform them of messages as required.
• Refer callers to emergency numbers when necessary.
• Date stamp the time of calls and record them in the computer system.
• Arrange conference calls and manage scheduling or cancellations of appointments.
• Accept and execute instructions provided by management.
• Monitor alarm systems to ensure safety protocols are followed.
• Proofread messages, sort incoming mail, and manage correspondence.
• Receive visitor messages and relay them to the appropriate parties.
• Provide information about City University Ajman services to visitors.
• Take appropriate action when handling emergency calls.
• Assist in training new telephone operators in performing job duties.
• Manage multitasking responsibilities effectively while supporting additional clerical duties.
• Answer the phone politely and courteously, following proper telephone etiquette.
• Keep records of calls placed and received by all departments, including call charges.
• Perform other clerical and administrative tasks as required.

Qualifications:

• High school diploma or equivalent; additional certification in office administration or customer service is an advantage.
• Previous experience as a receptionist, telephone operator, or in a customer service role is preferred.
• Strong communication and interpersonal skills with a polite and professional demeanor.
• Proficiency in handling PBX or switchboard systems.
• Ability to multitask effectively and manage time efficiently.
• Strong organizational skills and attention to detail.
• Familiarity with MS Office Suite and basic computer systems.

About City University Ajman:

City University Ajman is a prestigious institution dedicated to academic excellence, research innovation, and community engagement. We offer a diverse range of programs and opportunities for students to excel in their chosen fields. Join us in shaping the future of education and higher learning.

Why should you join City University Ajman?

Step into a rewarding career at City University Ajman, an Equal Opportunity Employer dedicated to fostering an environment where you can excel professionally while maintaining a healthy work-life balance. Experience an amalgamation of positive workplace culture, medical support, dietary guidance, and health check-up campaigns. Enjoy generous annual leave for rejuvenation and quality time with loved ones, all within a collaborative and inclusive team. Engage in continuous learning through our training and development programs, and celebrate achievements at various employee events. As a token of gratitude, we offer an annual airfare allowance and a robust rewards and recognition program for your dedication. Join us at City University Ajman, where your career is not just a job but a fulfilling journey in a supportive and enriching work environment that promotes equal opportunities for all.

To apply for the Receptionist/Telephone Operator position at City University Ajman, please click the button below. Fill in the required details and upload your curriculum vitae (CV) to submit your application.