Our client’s company specialises in managed IT services, customized project services and cloud services and their clientele comes from a mixture of large SMEs and MNCs from various industries.

The company is hiring due to expansion. Candidates will be responsible for being competent in supporting, diagnosing, troubleshooting network system, security system and also requires excellent social skills.

Level 2 IT Support Engineer

• Handle escalated support requests (both on-site and off-site)
  
• Resolve escalated Helpdesk tickets, on-site troubleshooting
• On-site hardware maintenance and support, including installation and removal of equipment
• Ensure all client documentation is well maintained
• Assist project team to help deliver projects on-site from time to time
• Escalate tickets that require Service Delivery Manager support
  
• Identify, communicate and mitigate potential risks to reporting manager and clients
• Ensure close communication with clients

Requirements

• Possess good communication skills
• Advanced understanding of support tools, techniques and how technology is used to provide services
• Advanced understanding of operating systems, business applications, printing systems and network systems
• Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
• Advanced experience and understanding of structured cabling (tidy cable management is a must)
• Advanced experience installing and maintaining networking and VoIP equipment
• Advanced experience and knowledge of working with the Microsoft 365 Platform
• Advanced experience in clean workstation installations (tidy cable management for end user devices, such as computers, monitors, printers, etc)

Additional requirements

• Experience using a Ticketing system / RMM Tool and PSA software
• Experience providing support via remote tools
• Experience handling Technical Service Tickets
• Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.
• Client Experience Certifications such as Helpdesk Habits etc.
• Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

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