Our client is a local designer and manufacturer of collectible characters. As the IT Helpdesk Manager/Analyst, you will be the go-to person as an IT expert for the business. You will need to embrace technology and process while being creative and flexible -- able to work both independently and with various teams. Your operational duties will include but not limited to new hire setups, exits, data backups and restores, software installation, hardware repair, printer support, imaging PCs, supporting video/voice systems, supporting common office applications, building new standard PC configurations etc.

Responsibilities:

• Provide computer help desk support and technical training on hardware and software to end users
• Troubleshoot Mac, Windows and other peripheral hardware and software for end users via phone, email, and service desk walk-ups 
• Help set up, maintain and upgrade servers, email accounts, VPN, and internet access for users via a stable and secure company network 
• In charge of ensuring proper provision of new equipment for end users 
• Train new hires on new software and technology-related procedures via a smooth onboarding process 
• Perform set-ups, breakdowns, and transportation of equipment such as monitors and desks on an as-needed basis for new and existing end users
• Examine, design and implement new internal procedures to help improve efficiency and effectiveness. You will also ensure that appropriate processes and policies are being followed 
• Manage daily administration and asset distribution 
• Maintain and troubleshoot all audiovisual software, hardware, and equipment to ensure teleconferencing and videoconferencing calls run smoothly 
• Resolve all escalated technical problems
• Maintain good relationships with both customers and vendors   

Requirements:

• At least tertiary level in Computer Science, Information Technology and/or 5 years of working experience in related field 
• Experienced in Windows, MS Office, Adobe and outlook set-up / use 
• Strong understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications 
• Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures 
• Comprehensive knowledge of Windows -- in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
• Experience with troubleshooting Windows and OSX Operating Systems, desktops and printers/ print servers 
• Agile and exhibits a strong sense of urgency 
• Shows desire and ability to have an impactful conversation with users about their support needs and requirements 
• Excellent in task management; verbal & written communication skills with strong follow-up 
• Team-oriented and highly motivated to provide a positive user experience
• Independent, creative, critical thinker and problem-solver 
• Must be comfortable working in a fast-paced, demanding environment, under immense pressure  

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA License Number: 19C9782
EA Personnel: R1346341