JR-204088 SAP Consultant Senior

Project Description:

Job Responsibilities:

Functional Scope

Order-to-Cash (O2C)

• Sales order management: order types, item categories, pricing procedures and condition management, availability check (aATP), order fulfilment and delivery
• Billing: billing documents, billing plans, credit/debit memos, returns and cancellations, revenue posting to Finance, output management (form templates, email/EDI output)
• SAP Subscription Billing: subscription and usage-based charge models, rating, bill-run monitoring, integration to S/4HANA for AR and revenue postings
• Service Contracts: contract creation, renewals and amendments, entitlement management, contract-based billing
• Salesforce touchpoints: opportunity/quote-to-order flow, account and customer master alignment, order and billing status write-back, error handling and reconciliation

Procure-to-Pay (P2P)

• Procurement: purchase requisitions and purchase orders, source of supply, contracts and scheduling agreements, approval workflows, goods receipt, GR/IR handling, invoice processing and blocked-invoice resolution
• Inventory Management: goods movements, stock transfers, physical inventory, valuation, period-end and stock reconciliation
• ZIP integration: intake-to-procure orchestration, request-to-PR/PO handover, approval and status synchronisation, failure triage
• Supplier Master: Business Partner (supplier role) governance, payment and purchasing data, bank details, duplicate and data-quality controls, downstream replication

Key Responsibilities

1. Provide L2/L3 AMS support for SD/MM and the connected O2C and P2P processes, resolving incidents and service requests within agreed SLAs.
2. Perform root-cause analysis on functional, master-data and integration failures; drive permanent fixes through problem management.
3. Deliver small enhancements and change requests: configuration in SSCUI/CBC, key-user extensibility (custom fields, logic, forms), Fiori app and business role/catalogue adjustments.
4. Monitor and troubleshoot interfaces between S/4HANA and Salesforce, ZIP, Workday, BREX, Avalara and Concur — message monitoring, payload analysis, reprocessing and escalation to integration teams.
5. Support master-data governance for customer, material and supplier/Business Partner objects.
6. Own functional regression testing for SAP quarterly release upgrades: impact assessment of release notes, test scope definition, execution and defect follow-up.
7. Prepare and maintain functional documentation, test scripts, known-error records and key-user guidance.
8. Support period-end and month-end activities from the SD/MM side (billing runs, GR/IR, inventory reconciliation) in coordination with the Finance stream.
9. Train and advise key users; contribute to continuous service improvement and automation initiatives.
10. Collaborate closely with the customer's business process owners, the FI-CO AMS stream, developers and third-party vendors.

Requirements:

5+ years of hands-on SAP SD and MM configuration and support experience, including at least one full end-to-end implementation.

2+ years on SAP S/4HANA Cloud, Public Edition — practical knowledge of the 3-system landscape, scope items and best-practice processes, Central Business Configuration / SSCUI, Fiori launchpad, business roles and catalogues, and Public Cloud extensibility constraints.

Strong process knowledge across both Order-to-Cash and Procure-to-Pay, including SD–FI and MM–FI integration points.

Working knowledge of SAP Subscription Billing and/or service contract billing in a subscription/recurring-revenue business model.

Demonstrable experience troubleshooting API- and middleware-based integrations (SAP Integration Suite/CPI or equivalent), including communication arrangements, certificates, payload and error analysis.

Experience in an AMS/managed-services environment: ticket handling in ServiceNow, Jira or similar, SLA discipline, ITIL incident/problem/change processes.

Experience with SAP quarterly upgrade cycles and regression testing (SAP Cloud ALM or equivalent).

Fluent English, written and spoken; confident dealing directly with business users and process owners.

Availability to overlap with US business hours (to be confirmed per shift pattern).

Additional Comments: