JR-198175 SAP Consultant Middle

Project Description:

Job Responsibilities:

Analyse, modify and troubleshoot SAP Business Workflows supporting ESS/MSS processes — add or remove steps, change approval routes and agent determination, adjust step start/end conditions, bindings and deadline monitoring.

Configure and support the full classic ESS/MSS scope: leave/absence requests, working time and time sheet (CATS), personal data, addresses, bank details, family/dependants, Team Calendar, Manager's Desktop / MSS reporting and organisational views.

Support HCM Processes & Forms (HRASR00, FPM, Adobe Interactive Forms) where used for self-service processes.

Handle incidents, service requests and small changes end to end: root-cause analysis, configuration or workflow change, unit and regression testing, transport through the landscape, documentation and user communication, within agreed SLAs.

Maintain PA/OM/PT master data configuration relevant to self-service (infotypes, features, dynamic actions, absence quotas) and structural/general HR authorisations.

Work with ABAP and Portal/Basis colleagues where changes require development or platform work; write functional specifications and test scripts.

Support workflow monitoring and housekeeping (stuck work items, event linkage, error queues) and propose preventive improvements.

Keep support documentation, workflow diagrams and knowledge-base articles current.

Requirements:

4+ years of hands-on SAP HCM consulting or support on SAP ECC (not exclusively SuccessFactors or S/4HANA).

Demonstrable SAP Business Workflow skills: Workflow Builder (SWDD), tasks and steps, containers and bindings, agent determination and rules (PFAC), start conditions, event linkage (SWETYPV, SWEL), workflow monitoring and error analysis (SWI1, SWIA, SWI2_FREQ, SWU3).

Strong practical knowledge of ESS/MSS on ECC, including the underlying leave-request framework (PTARQ/PTREQ, posting programs) and time management integration.

Working knowledge of PA, OM and Time Management configuration; ability to read ABAP and debug to isolate root causes.

Experience of Web Dynpro-based / SAP NetWeaver Portal or NWBC self-service delivery.

Experience in a ticket-based support environment (SLAs, priorities, change and transport management).

Fluent English, strong written communication and a genuine service orientation when dealing with HR and line-manager end users.

Additional Comments: