JR-212901 IT Support Specialist

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:
We're looking for an IT Support Specialist to provide first-level online and desk-side support to our corporate users, resolving issues related to computers, software, hardware, peripherals, and networks.

Location: Europe

How you'll make an impact:

• Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;
• Grant access, change, and reset passwords;
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;
• Serve as the initial point of contact for troubleshooting hardware/software PC problems;
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;
• Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;
• Log all calls and activities accurately in a tracking system;
• Take on special projects and additional duties as assigned.

What makes you a great fit:

• 1+ year of experience performing level 1 help desk support as part of a corporate help desk/IT team;
• Basic technical certification (A+, networking, MCP, etc.);
• Strong customer service skills, a can-do attitude, and good follow-through skills;
• Willingness to work with Jira;
• Keen interest in and ability to learn new software and hardware;
• Advanced knowledge of desktop computer hardware and software, including Microsoft Office;
• Experience with a variety of platforms and systems, including Microsoft Windows 10 and Apple (Mac), is preferred;
• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;
• Proven analytical and problem-solving skills;
• Ability to work well with others in a team environment requiring minimal supervision;
• Good written and verbal communication skills in English and Russian.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community - Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

JD: JR-212901