JR-227336 QA Engineer Senior

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

Location: Pune

How you'll make an impact:

• Own quality for a Service Cloud rollout that moves a global tech company's consumer product support onto Salesforce;
• Plan and run functional, integration, regression, and UAT testing across Service Cloud: cases, routing, entitlements, knowledge, and channels;
• Write test cases from user stories and keep traceability in Jira or a test management tool;
• Build and maintain automated Salesforce tests inside the CI/CD pipeline, and help build the regression suite that runs on every release;
• Validate the data migration: record counts, field mapping, relationships, attachments, and history;
• Test profiles, permission sets, and sharing so each user sees and edits only what they should;
• Report defects clearly, retest fixes, and support business users through UAT;
• Future scope: test AI agents on Salesforce, including what an agent can and cannot change.

What makes you a great fit:

• 4+ years in software QA, with 2+ years testing Salesforce;
• Hands-on Service Cloud testing, such as case management or Omni-Channel;
• Test automation on Salesforce with at least one of Provar, Copado Robotic Testing, ACCELQ, or Selenium;
• Solid understanding of Salesforce security: profiles, permission sets, sharing, and field-level security;
• API testing with Postman or a similar tool;
• Clear written and spoken English and comfort working with US teams.

If you're looking to contribute to global projects, grow your skills, shape the way you work, and be part of a connected international community — Customertimes is the place to build your next career chapter. Are you ready to spark the tech with us?

Job ID:227336