JR-226352 Program Manager Senior

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries.

About this job:

We're looking for a Senior Program Manager to lead a multi-team healthcare data program from planning through launch. You'll align business, product, data, technology, science, and external partners around a shared plan, establish clear governance, and keep delivery on track.

The program will bring together clinical and other healthcare data to create real-world data products and services for pharmaceutical and biotech customers. You'll need enough technical understanding to work closely with data architects and engineers, follow design discussions, and raise questions or challenge assumptions. This is a program leadership role; hands-on development is not expected.

How you'll make an impact:

• Lead program planning and execution across business, product, data, technology, science, and partner teams;
• Establish program governance, including roles and responsibilities, decision rights, priorities, dependencies, and escalation paths;
• Develop and maintain the program plan, delivery priorities, dependency map, decision log, and release plan;
• Coordinate work across teams and external partners, track milestones, and resolve delivery blockers;
• Work with business leads to assess trade-offs and make timely decisions; escalate issues when they threaten delivery;
• Engage with data architects and engineers to understand data models, specifications, pipelines, refresh cycles, and release plans;
• Provide clear, timely updates to the executive steering committee and stakeholders on progress, risks, decisions, and delays;
• Support delivery of data products and services for pharmaceutical and biotech customers, including licensed datasets, research studies, patient-finding services, dashboards, and AI-enabled products.

What makes you a great fit:

• Significant experience as a senior program manager leading complex, multi-team programs through to a commercial launch;
• Proven experience managing data-intensive programs, such as data warehouse, data model, data pipeline, or data product initiatives;
• Ability to understand and challenge technical designs and communicate effectively with data architects and engineers; hands-on development experience is not required;
• Experience establishing governance across multiple business and technical groups, including ownership, decision-making, and escalation processes;
• Understanding of how healthcare data products are licensed, delivered, and refreshed for pharmaceutical customers;
• Strong executive communication skills and experience working with steering committees and multiple business owners;
• Based in the United States and available to work full time during US Eastern business hours;
• Fluent English.

Technologies and domain knowledge:

• Databricks, including Delta Lake and medallion architecture;
• Microsoft Azure;
• SQL Server, including a large legacy stored-procedure estate;
• Data warehouse, data pipeline, and data model concepts.

The role does not require hands-on engineering, but you should be comfortable reading and discussing technical designs.

You are a star if you have:

• Experience leading programs built on Databricks and Azure;
• Familiarity with Jira, Confluence, and Smartsheet;
• Experience with AI-based extraction from clinical notes or pathology reports, including human clinical review;
• Practical experience with data de-identification, patient tokenization, or data rights in contracts.