About the job Guest Services
Position: Guest Services Representative
Location: Paphos Cyprus
Job Type: Full-time
Five star hotel in Paphos seeking a friendly, customer-oriented Guest Services Representative to join its team. As a Guest Services Representative, you will be responsible for providing exceptional service to our guests and ensuring their stay at our hotel is comfortable and enjoyable.
Key Responsibilities:
- Greet guests upon arrival and assist with check-in and check-out processes
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries and complaints in a professional and timely manner
- Coordinate with other hotel departments to fulfill guest requests and resolve issues
- Maintain a neat and organized front desk area
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Collaborate with housekeeping and maintenance teams to ensure clean and well-maintained guest rooms
- Handle phone calls and messages efficiently and accurately
- Maintain knowledge of hotel policies, procedures, and emergency procedures
- Assist with luggage handling and storage as needed
- Uphold the highest level of confidentiality and security for guests and the hotel
- Attend to special requests and VIP guests with extra care and attention
- Act as a liaison between guests and hotel management to ensure a positive experience for all parties involved
Qualifications:
- Minimum of 2-3 years of experience in a customer service or hospitality role
- Excellent communication and interpersonal skills
- Ability to remain calm and professional in high-pressure situations
- Strong problem-solving and decision-making skills
- Proficient in Microsoft Office and hotel reservation systems
- Availability to work flexible hours, including weekends and holidays
- Fluent in multiple languages is a plus
If you are passionate about providing exceptional service and creating a positive experience for guests, we would love to have you on our team. Apply now to join our dynamic and welcoming hotel environment.