Job Description:
Job Title: Support Engineer
Location: Berlin, Germany
Position: Full-time on-site
Full Description:
Core Competencies:
- Problem-solving
- Analytical thinking
- Attention to detail.
- Good communication skills (for support roles)
Language Requirements:
- Mandatory: Fluent English
- German is a big plus but not critical to have.
Responsibilities:
Support Engineering:
- Provide excellent customer support to our users, addressing technical issues and inquiries.
- Troubleshoot and resolve software-related problems.
- Collaborate with development and testing teams to escalate and resolve complex issues.
- Contribute to knowledge base articles and documentation.
Requirements:
- Strong problem-solving and analytical skills are essential, along with meticulous attention to detail.
- For support roles, good communication skills are a must.
- Fluent English is mandatory, and knowledge of German is a significant advantage.
- Previous experience and specific work areas are not crucial; we welcome a diverse range of backgrounds and expertise.