QA Engineer

We are looking for a QA Engineer to support the Product Owners in ensuring the quality, reliability, and performance of AI-enabled ITSM solutions developed using Microsoft Power Platform and Copilot Studio.

Key Responsibilities:

• Collaborate with Product Owners to review user stories, acceptance criteria, and business requirements, identifying gaps, ambiguities, and potential testing risks early in the development process.
• Define, maintain, and execute test strategies, test plans, test cases, and regression test suites covering Power Apps, Power Automate workflows, and Dataverse components.
• Validate Copilot Studio agents and conversational experiences, including conversation flows, intent recognition, response accuracy, grounding, fallback mechanisms, and responsible AI controls.
• Perform end-to-end testing of ITSM processes, including Incident, Service Request, Change, and Knowledge Management, ensuring seamless integration across systems, workflows, and notifications.
• Develop and maintain automated test scenarios for repetitive and business-critical processes, covering UI, API, and regression testing.
• Identify, document, prioritize, and track defects in Jira, collaborating with development teams to ensure timely resolution and validating implemented fixes.
• Monitor and report quality metrics, providing clear insights into test coverage, defect trends, and overall solution quality.
• Support User Acceptance Testing (UAT) by preparing test scenarios and data, assisting business stakeholders, and consolidating testing feedback.
• Contribute to release readiness activities by preparing test execution summaries, providing quality assessments and go/no-go recommendations, and performing post-release validation.

Required Skills & Experience:

• 3–6 years of experience in Software Quality Assurance, including at least 1–2 years working with Microsoft Power Platform solutions (Power Apps, Power Automate, and Dataverse).
• Familiarity with Microsoft Copilot Studio and quality assurance practices for conversational AI or Generative AI solutions.
• Good understanding of IT Service Management (ITSM) processes and platforms, such as ServiceNow, Jira Service Management, or similar solutions.
• Hands-on experience with test automation tools and frameworks, such as Power Apps Test Engine, Playwright, Selenium, or Postman for API testing.
• Practical experience working in Agile/Scrum environments, using Jira for defect tracking and test management.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into effective test scenarios.
• Excellent written and verbal communication skills, with the ability to collaborate effectively with both technical and business stakeholders.
• Additional experience on Power Apps alongside QA skills would be ideal.