Customer Success Manager

About the role

We are looking for a Customer Sucess Manager that will transform our clients into true Datagram ambassadors.

• You will be responsible for Customer onboarding

• You will be managing the daily customer relationship, analytical support, initial and continuous training as well as the creation of weekly impulses

• To participate in the co-development of monthly meetings with the KAM in charge

• Responsible for the good health of the client (NPS)

• Strengthen the adoption of Datagram, and make Datagram indispensable in the business decision-making process

Develop the customer relationship through the development of new projects and the proper execution of these

• Detect business opportunities to transform with KAM

• Guarantee the smooth implementation of projects and new features/countries

• Responsible for feeding the SalesForce tool on its accounts
  
  

We would love to see you bring

As a must

• Understanding of performance indicators in the FMCG universe

• Analytical skills

• At least 1 internship/1st experience in an FMCG environment (client or agency)

• Project management, ability to coordinate various stakeholders (internal and external)

• Problem-solving skills (ticketing, problem resolution, root cause analysis...)

As a plus

• Oral and written communication

• Proactivity

• Autonomy