JOB PURPOSE:

A technical Architect for ServiceNow is responsible for ensuring the successful implementation and optimization of ServiceNow solutions & oversee application and workflow configuration, offering industry-standard architectural solutions. The ServiceNow Technical Architect combines technical expertise, architectural guidance, and business acumen to drive practical ServiceNow implementations.

QUALIFICATIONS & SKILLS:

Minimum Qualifications:

• ServiceNow Development: 3+ years
• ServiceNow Business Analysis: 3+Years
• 10+ years overall experience in IT

Minimum Experience:

• Understanding the ServiceNow platforms various modules, features, and capabilities.

• Knowledge of ServiceNow architecture, configuration, customisation, and administration.

• Strong knowledge of ITSM processes and best practices, such as incident management, change management, problem management, and service catalogue management.

• Experience integrating ServiceNow with other enterprise systems and applications, such as CRM, HR, monitoring tools, and authentication systems.

• The ability to configure and customise ServiceNow ITSM modules is essential.

Skills

• ServiceNow Skills

• Strong working knowledge of Service Now technologies: Automated testing Framework, ITSM, ITOM, Event management, RPA & Orchestration, Azure Resource Management, DevOps, Virtual Agent & Portal, ServiceNow Integrations

• Proficiency in developing custom applications, modules, and workflows using ServiceNow's native development tools, such as ServiceNow Studio, ServiceNow Workflow Editor, and ServiceNow API.

• Knowledge of web services, APIs, and integration methodologies.

• Proficiency in JavaScript, as it is the primary scripting language used in ServiceNow.

• Knowledge of HTML, CSS, and other web technologies is essential for customising ServiceNow user interfaces and building Service Portal components.

• Able to promote innovative thinking and self-improvement within the team

• Strong communication skills with the ability to communicate complex messages to a wide variety of stakeholders (incl. developers, data scientists, as well as senior leadership) and teach new concepts

• Staying up to date with the latest ServiceNow releases, features, and industry trends is important.

• Passion for continuous learning and be adaptable to new technologies and methodologies.

• Excellent communication skills to effectively interact with technical and non-technical stakeholders, including clients, business users, and development teams.

• The ability to explain complex technical concepts clearly and concisely is crucial.

• Able to build a sense of trust and rapport that creates a comfortable & effective workplace