Technical Customer Success Manager

Location: San Francisco, CA (Preferred) | U.S.-Based
Employment Type: Full-Time
Base Salary: $160,000 – $180,000

Overview

We are hiring a Technical Customer Success Manager to own enterprise deployments end to end within a high-growth AI infrastructure startup.

This is a zero-to-one CSM role requiring strong consulting rigor, technical fluency, and executive-level stakeholder management. You will operate at the center of complex enterprise implementations, working closely with technical teams and senior customer leaders to ensure successful deployment and long-term value realization.

This role is ideal for someone who combines structured problem-solving with hands-on execution in fast-scaling environments.

What Youll Do

• Own enterprise deployments from kickoff through successful production rollout

• Serve as the primary point of contact for enterprise customers

• Coordinate across engineering, product, and customer teams

• Manage complex technical implementations in high-stakes environments

• Engage executive stakeholders and communicate clearly at the C-suite level

• Drive adoption, value realization, and long-term customer success

• Operate autonomously in ambiguous, rapidly evolving environments

What Were Looking For

Core Requirements

• Background at McKinsey, Bain, or BCG

• At least one summer of technical engineering experience or a technical degree

• Founding CSM experience or zero-to-one startup exposure

• 3+ years of client-facing experience in Forward Deployment, Implementation, Solutions, or Consulting roles

• Experience deploying technical products in enterprise environments

• Strong project management and cross-functional coordination skills

• Executive-level communication and stakeholder management capability

• U.S. work authorization

Strong Plus

• Direct ownership of enterprise customer relationships

• Comfort engaging CFO-level or executive stakeholders

• High degree of independent decision-making

• Experience supporting AI, infrastructure, or workflow automation products

• Exposure to healthcare or other complex regulated environments

Who This Is Not For

This role is not a fit if you:

• Have primarily worked in transactional account management

• Require constant direction or structured playbooks

• Struggle to manage high-stakes customer conversations

• Lack executive presence

What Success Looks Like

• Enterprise deployments delivered successfully and on time

• Strong executive relationships built across customer organizations

• High customer adoption and measurable value realization

• Clear coordination across technical and business stakeholders

• Independent ownership of complex implementation initiatives

Why This Role Is Unique

This is not a traditional post-sales account management role.

You will operate as a strategic deployment leader inside a cutting-edge AI infrastructure company, shaping how enterprise customers adopt and scale technical systems. If you bring consulting rigor, technical credibility, and executive presence — and want to operate in a high-growth AI environment — this is a rare opportunity to build a foundational customer success function from the ground up.