Warp — Customer Activation Manager

Type: Full-time | On-site | New York City, NY Compensation: $101,000–$162,000 + Competitive Equity (unspecified %) Hiring count: 2 Visa sponsorship: None available Reports to: Not specified in structured fields — outreach template names "Nicole, head of customer success" as point of contact (outreach-only; not corroborated elsewhere — flagged)

About Warp

Warp is an AI-native employee management platform that automates payroll, multi-state compliance, benefits administration, and IT workflows so companies never have to think about them. Its AI agents take over end-to-end workflows like payroll processing and compliance management so teams scale without manual admin work. Trusted by 1,000+ companies scaling from 5 to 500+ employees.

Founded: 2023 | Team size: ~34 | Total funding: $25M (Sound Ventures, Y Combinator) Industry: Fintech | Stage: Series A Website: warp.co Office: New York City, NY

Team pedigree: hires from Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT; founders from Dropbox, Replit, OpenAI, and Cruise.

Why Candidates Should Join

• Own a high-visibility function: Every new customer activation flows through this role — you directly shape the first product experience for every Warp customer, measured against a 90%+ activation rate.
• AI-native category bet: Fast-scaling fintech automating payroll, compliance, benefits, and IT for 1,000+ companies.
• Strong backing and team: $25M from Sound Ventures + Y Combinator; ~34-person team out of Stripe, Brex, Ramp, Google, Apple, Palantir, and MIT.

Intake Call Summary

• No intake transcript or summary on the role page — an Intake Video is present but not transcribed. Flagged; request the summary from Contrario if needed for scoring nuance.

The Role

You own the entire customer journey from signed contract through successful onboarding and graduation. Success is measured against a 90%+ activation rate and KPIs including time to first payroll and onboarding graduation rate.

What You'll Be Doing

• Own end-to-end customer onboarding from signed contract through graduation, with clear handoff criteria to Account Management
• Execute tiered onboarding tracks calibrated to company size: lightweight self-serve for small accounts, structured multi-stakeholder implementations for mid-market and enterprise
• Drive first payroll on the first eligible pay cycle, ensuring data migration accuracy, tax registrations, and bank verification are complete
• Certify graduation: confirmed stakeholder engagement, post-go-live training, and feature adoption appropriate to customer setup
• Manage a portfolio of concurrent implementations with precision: proactive outreach, clear timelines, zero dropped handoffs
• Partner cross-functionally with Engineering, Tax Ops, and Support to resolve go-live blockers and custom setup needs
• Own and continuously improve the onboarding playbook: templates, escalation paths, and graduation criteria

Tech stack: N/A — customer-facing implementation role

Requirements

• Own end-to-end payroll implementations, ensuring successful data migration, tax setup, and first payroll execution.
• Manage multiple concurrent customer implementations, maintaining clear timelines and proactive communication.
• Drive onboarding projects using standardized playbooks, escalation processes, and implementation milestones.
• 3+ years of experience in implementation, customer success, project management, or a related client-facing SaaS role.
• Strong experience with payroll, HR technology, fintech products, or other highly regulated software platforms.
• Proven ability to onboard and support companies ranging from early-stage startups to 200+ employee organizations; prior payroll provider or leading fintech experience strongly preferred.

Green Flags

• Familiarity with HRIS systems, accounting software, or payroll platforms
• Experience at early-stage or high-growth company where playbook was being written
• Track record owning implementation metrics end-to-end with specific numbers
• Multi-tier customer experience management

Red Flags

• Pure customer relationship or account management background without implementation
• No payroll or HR tech exposure
• Process-averse or loose in execution

Role Details

Salary$101,000–$162,000EquityCompetitive (unspecified %)On-site policyOn-site, NYC officeVisa sponsorshipNone availableEmployment typeFull-timeLocationNew York City, NY

Screening Questions

• None published on the role page.
• Contrario submission-form questions (Required Candidate Q&A), not call screening: LinkedIn Profile, Employment Eligibility, NYC Office.

Interview Process

Stage 1 — Recruiter Screen — Initial recruiter conversation. Stage 2 — Hiring Manager Interview Stage 3 — Take Home Stage 4 — Take Home Review Stage 5 — On-Site Stage 6 — Offer Extended Stage 7 — Candidate Hired — Candidate accepts and starts.

(Contrario platform pipeline stages "Pending Approval" and "Application Review" stripped as platform artifacts.)

Ideal Companies & Backgrounds

No dedicated Ideal Companies section on the role page. Inferred from ideal-candidate employers and Nice-to-Have signals: Payroll / HRIS platforms — Rippling, Paylocity, JustWorks, Gusto

Ideal Candidate Profiles

For reference only — do not source these specific profiles (page labels this card "DO NOT CONTACT"). LinkedIn URLs were not present in the copied HTML (icons had no hrefs) — re-copy with links if you need them.

Gioconda G — Implementation Manager, Mid Market @ Rippling Katie Brown — Sr. Implementation Manager @ Rippling JohnPaul Klotz — Sr. Implementation Manager @ Rippling Tim Cassarino — Enterprise Implementation Manager @ Paylocity Isaac Jung — Sr. Implementation Manager @ Rippling

Rejected Candidate Feedback

• None on the role page.