Senior B2B Travel agent

Job Title: Senior Travel Agent

Location: Remote within Portugal, or hybrid in Lisbon the choice is yours
Type of Employment: Full-time
Compensation: Competitive base salary

Role Overview

As a Senior B2B Travel Agent, you'll be the go-to expert for supporting business travellers with their bookings and resolving travel-related challenges. From routine questions to urgent itinerary changes, you'll deliver top-tier service that reflects the brands high standards.

Key Responsibilities

• Provide exceptional, personalized assistance to corporate travellers via multiple communication channels

• Support users with technical issues, platform queries, and time-sensitive travel concerns

• Keep up with platform updates and industry trends to maintain service excellence

• Collaborate with teams across regions and departments to ensure a seamless customer journey

• Offer feedback to internal stakeholders, including product and engineering, to improve customer tools and processes

• Achieve performance targets and KPIs while ensuring customer satisfaction

Candidate Profile

• Native or fluent speaker of French, German, Italian or English with strong command of English (B2 level or higher) if this is not your native language

• Prior experience in travel and hotel customer service environments

• GDS knowledge required hands-on experience with Sabre, Amadeus, or Galileo is a must

• Comfortable working in a KPI-driven role where performance metrics guide success

• Skilled at tailoring verbal and written communication to suit individual customer needs

• Enthusiastic team player who values feedback, collaboration, and shared success

• Technically proficient with tools like Gmail, Zendesk, Slack, Salesforce, and internal travel platforms

• Open to working on a rotating shift schedule covering Monday to Sunday, 7:00 AM 10:00 PM (including weekends and non-standard hours)

What's Offered

• Competitive compensation package aligned with your experience and results

• Work in a forward-thinking, people-first environment with a collaborative and inclusive culture

• Tools and mentorship to help you reach your full professional potential

• Generous benefits including medical, dental, and vision plans

• Paid parental leave and support for bereavement

• Mental wellness programs and connectivity stipends

• Commuter benefits and more perks designed to support your work-life balance

For more details or to express interest, please contact madi@davidkennedyrecruitment.com