Job Openings User Researcher (BG based)

About the job User Researcher (BG based)

About Daye

Daye is a leader in gynaecological health innovation and were expanding into new markets. Incorporated in 2017, were a fast-growing, highly ambitious new venture with over 40 team members. Our team is remote-first, with offices in London, UK and Sofia, Bulgaria. To date, Daye has been trusted by over 75,000 women & AFAB folks, and has successfully raised $5.5 million in seed funding, as well as an $11 million series A round from high profile investors based in Silicon Valley, Canada, and the United Kingdom.

At the heart of Daye is R&D and most of our processes are vertically integrated, including our tampon production. We are building a comprehensive gynaecological health platform that will address all areas of womens health, from first menstruation through to menopause, and beyond. Our goals are to bridge the gender gap in medical research, and product innovation, by designing products rooted in science and inspired by womens intuition.

One of our key hypotheses is that tampons can be used for a lot more than just soaking up menstrual fluid. Therefore, we designed:

  • a Pain-relieving Tampon to help the 90% of women who suffer menstrual cramps;

  • a Diagnostic Tampon to detect STIs, HPV, and fertility-inhibiting pathogens;

We are currently working on several new digital and physical products and are in the process of expanding to the US, where we will aim to commercialise our products through ecommerce, retail, insurers, and OB GYN clinics. We exist to raise the standards in gynae health by creating innovative products and services that fit conveniently into our lives, and we need exceptional talent to help achieve our mission.

About the opportunity

Over the next 12 months, our aim is to be 5x our current subscriber base, which means youll be part of a company on an exceptionally high growth trajectory. We are especially ambitious in our plans for rolling out new products and services.

In this role as User Researcher, you will play a pivotal role in driving the success and strategy of Daye. You will be at the forefront of understanding our customers deeply, their desires, pain points, and needs. You will work closely with our product teams, collaborating to ensure that all our digital and physical products are well aligned with what our customers want and expect.

Your responsibility will go beyond just collecting data and insights; you will represent the voice of the customer within the company, advocating for their interests in every decision we make. You will have the chance to shape the future of our products and services, influencing their development from the earliest stages. Your expertise in conducting user interviews, usability tests, surveys, and analyzing data will empower you to provide actionable recommendations that drive customer satisfaction and business growth.

This is a full-time hybrid work position based in our Sofia office and reporting to the Head of Product Engineering. Part-time positions may be considered and candidates are encouraged to apply if they can be available part-time only.

What youll be doing

  • Successfully conduct end-to-end user research studies; including planning, recruitment, execution, documentation, analysis, and delivery

  • Building and strengthening relationships with the Daye community through product testing initiatives, including in-person and virtual, qualitative and quantitative user and product testing

  • Sharing customer insights, advocating for the communities needs, and ensuring the voice of the customer remains integral to decision making across all business functions

  • Supporting the launch of new products and expansion into new territories, connecting with customers throughout the product lifecycle to ensure product/market fit is achieved and maintained

  • Support in the collection, coordination and dissemination of clinical data

  • Conducting competitive research or analyzing products features and functions to identify any required improvements, untapped opportunities and provide actionable insights to inform strategic decision-making

  • Coordinating with the product team to ensure that the products developed meet customer needs and the collected feedback is being implemented

What you need to bring

  • Previous experience in conducting user research in a fast-paced environment;

  • Proficient use of English (both written and verbal);

  • Proficient use of MS Excel for data analysis and graphs creation;

  • An analytical brain and an aptitude for data;

  • Strong organisational and time management skills.

This position is for you if you are

  • Highly adaptable and comfortable with high levels of ambiguity;

  • Curious to ideate, test and measure new tactics;

  • Comfortable with working on mundane, as well as strategic tasks;

  • Obsessed with self-organisation;

  • Exhibiting high levels of autonomy;

  • A self-starter with a demonstrated can-do attitude;

  • Committed to accuracy and have impeccable attention to detail.

Why join us

Working at Daye, you will be collaborating with a passionate, motivated and international group of top performers. Our team is big enough so you can grow, but lean enough so you can make a real impact. Were always pushing boundaries, for us thats the first step to a fulfilling and rewarding career. We move fast and we are not afraid of making mistakes or adapting. We believe no problem is too big to solve. We also believe everyone is an owner, which gives all of us at Daye the scope and space to grow. For this we offer:

  • Remuneration - Competitive pay rates with salary reviews once a year;

  • Growth - Paid training opportunities (e.g. certificates, conference visits);

  • Flexibility - Work whenever and wherever works best for you, Flexi Fridays;

  • Work-life balance - 20 days paid vacation per year excluding bank holidays and two collective weeks off (one in August and between Christmas and New Year);

  • Parental Leave - Generous shared parental leave and return to work policy;

  • Healthcare - Private health insurance;

  • Wellness - Free professional coaching, mental health days;

  • Work environment - Diverse, yet like-minded community, ambitious and driven, yet friendly atmosphere.

How to Apply

Does this role sound like a good fit? Apply today by sending us your CV!

Only shortlisted candidates will be contacted.