Customer Support Administrator (AU Dining Industry)

About First Table
First Table is on a mission to unite restaurants and food lovers worldwide. Headquartered in Queenstown, the company has been a leader in the hospitality tech industry for over a decade, with operations across New Zealand, Australia, and the UK. More than just a deals platform, First Table connects people through great dining experiences.

About the Role

First Table is looking for a Customer Support Administrator who is passionate about delivering exceptional customer experiences. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

This position requires flexibility to work across mid and graveyard shifts, depending on business needs.

Key Responsibilities

• Handle customer inquiries related to reservations, promotions, reviews, and account setup.
• Manage customer and client interactions via CRM systems (e.g., Zendesk, HubSpot).
• Provide timely, accurate, and clear responses to customer concerns.
• Build trust and maintain strong relationships with customers and restaurant partners.
• Troubleshoot basic issues related to the platform, including apps, websites, and integrations.
• Maintain accurate customer records while ensuring data confidentiality.
• Respond to customer reviews professionally and provide appropriate resolutions.
• Coordinate with restaurant partners to update promotions, menus, and contact details.
• Assist restaurant owners in setting up and managing their accounts/pages.
• Participate in team meetings and contribute to team goals.
• Prepare daily and monthly productivity reports.

Qualifications & Requirements

• At least 2 years of customer service experience (BPO/shared services preferred).
• Experience supporting NZ, AU, or UK markets is an advantage.
• Strong written and verbal English communication skills.
• Experience using CRM tools such as Zendesk and/or HubSpot.
• Technical troubleshooting skills (apps, websites, integrations) are a strong advantage.
• Background in the food service or dining industry is a plus.
• Highly organized, detail-oriented, and customer-focused.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive team player with a positive attitude.
• Flexible with working hours, including mid and graveyard shifts.

Work Setup

• Hybrid work arrangement.
• Onsite training for the first 30 days.
• Transition to weekly onsite work (every Wednesday or as needed) after training.