Operations and Reports Assistant

Your Role

Grow with us as our Operations and Reports Specialist, where youll help drive operational excellence by ensuring our teams are always optimized for performance and productivity. Use your expertise in workforce management and data analysis to empower our Operations Department and create a smooth, efficient workplace experience at DBOS.

Quick Facts

• Work Setup: Onsite
• Shift: Day Shift | MonFri
• Employment Type: Full-time
• Location: Cubao, Quezon City

What You Can Look Forward To

• HMO after 30 days
• Accessible officecommute-friendly location
• Access to free upskilling programs or training platforms
• Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more!)
• Career coaching and mentorship
• Strong, inclusive, and collaborative company culture

  
  

What Youll Be Bringing To The Table

• Minimum of 2 years of experience in reporting, operations, or a similar role in a BPO environment
• Proficiency in MS Excel (pivot tables, formulas, charts) and Google Sheets
• Familiarity with Data and BI tools (e.g., Power BI, Tableau, Google Data Studio) is a plus
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• High attention to detail and accuracy
• Ability to work both independently and as part of a collaborative, fast-paced team

  
  

Your Daily Tasks

• Create weekly and monthly performance reports (productivity, attendance, adherence)
• Collaborate with clients, Operations, and HR to monitor staff attendance
• Monitor real-time adherence and attendance, ensuring alignment with scheduled shifts
• Manage monitoring tools to optimize productivity and spot discrepancies
• Analyze trends and workforce data to identify areas for improvement
• Coordinate with Team Leaders and Operations Managers to handle shift swaps, leaves, and absences
• Implement and enforce workforce compliance with company policies
• Ensure the accuracy and timeliness of all reports submitted to stakeholders

  
  

Dynamic Business Outsourcing Solutions (DBOS) has been recognized as the 9th Best Place To Work (Small Category). We dont just offer jobswe offer a long-term career platform where you can thrive, grow, and be part of meaningful work.

Apply now and take the next exciting step in your career! #empoweredwithdbos