Accounting and Collections Specialist

Key Responsibilities

Responsibility & Tasks

Accounts & Admin Support

- Process invoices, quotes, and basic reconciliations using QuickBooks and other systems
- Assist with data entry for surveillance, compliance, and reporting
- Organise and file internal documentation and reports
- Submit expense claims, credit applications, and follow-up tasks as requested

Customer & Team Communication

- Respond to customer enquiries via email or chat in a timely and professional manner
- Support the admin team by providing updates and escalations
- Participate in online team huddles and communicate effectively with the onshore team

Data Entry & Systems Management

- Upload camera footage, customer forms, and completed job documents into internal systems
- Assist with onboarding admin and digital file creation for new team members
- Ensure accuracy and integrity of all entered data

General Office Assistance

- Calendar and email inbox management for designated managers
- Support marketing and compliance tasks including form preparation and formatting
- Other ad hoc admin duties as requested by the Australian-based team

Your Skills, Experience and Behaviours

Skills & Abilities

• Excellent attention to detail and accuracy
• Strong written and verbal English communication
• Proficient in Microsoft Word, Excel, and Outlook
• Experience with QuickBooks (preferred but not essential)
• Time management and ability to work with limited supervision
• Proactive approach to learning and improving systems

Experience & Qualifications

• Minimum 2 years in an administrative or accounts-based role
• Experience in working with offshore teams (preferred)
• Formal qualification in administration, accounting, or customer service (desirable)

Behaviours

• Honest, ethical, and reliable
• Positive and professional work ethic
• Willing to learn and grow within the team
• Comfortable working in a remote role with a commitment to responsiveness and results