Events Implementation Specialist

Event Production

Event Production is responsible for creating, delivering and testing the clients online and customised services in accordance with SLAs, agreed contract and planning documentation for projects throughout Australia, New Zealand and other countries, as well as supporting additional work as required before, during and after the project. 

Event Production - Roles & Responsibilities

• Receive handover from Sales Team outlining Statement of Work and Estimate
• Work in accordance with SLAs and Planning Sheet documentation as outlined by the client
• Ensure the project is accurately set up and maintained to meet requirements.
• Complete online setup of projects including:
  • Setting up projects on the Lüp Platform.
  • Creation of products and packs for sale.
  • Setting up payment gateways, taxes & fees.
  • Adding tracking and analytics scripts
  • Setting up of surveys for onsite operations
  • Setting up of promotion codes for the projects.
  • Uploading and updating of artwork.
  • Creating and customising templates for tickets and emails
  • Creating and sending email and sms campaigns
  • Importing, checking and testing data
  • Implementing Lüps various system features
  • Ensuring that projects are configured to the specifications agreed upon with the organiser
  • Configuring reports
  • Maintaining and updating the projects as required by the organiser.
• Coordinate the final designs for printing & delivery of  printed Tickets and Badges
• Organise SMS & Email Communications on agreed upon timelines
• Manage the workflow of all incoming and outgoing work, from the projects Client Executive
• Be the primary point of contact for clients, prior to the launch of online services.
• Be the secondary point of contact for clients, after the launch of online services, and assist the Client Executive with tasks whilst they are working onsite.
• Ensure outstanding communication with the client before, during and after the project.
• Ensure our services are being continually improved to exceed the customers'  expectations.
• Continuously meeting deadlines, both internally and externally determined.
• Comply with all policies and procedures as set by the company.
• Perform any other reasonable duties as required by the client.
• Develop and maintain positive and effective relationships with project organisers and all clients
• Submit to periodic security checks, including police background checks to meet our customers stringent security requirements.
• Comply with our information security policy, also to meet our customers stringent security requirements.

Event Production - Qualifications

• 3-5 years of experience in Systems Implementations or Project Management preferably with events or related industry
• Tech savvy and knowledgeable with basic coding (HTML, CSS) 
• Preferably with client support or customer service experience
• Excellent verbal and written communication skills
• Excellent analytical abilities to grasp key points from complicated details
• Strong attention to details and has a sense of urgency
• Must possess good organization and time management skills