Customer Support and Sales/Retentions (Pooling)

Were growing hard and fast, and we need your help! We are looking for passionate, forward-thinking people to work for our Australian clients!

• Day Shift and Weekends Off!
• Friendly working environment
• Work onsite in Cubao, Quezon City

Responsibilities:

• Handle outbound (inbound, chat, and email)
• Call existing customer to remind the validity of the policy and promote other coverage of the insurance
• Answer calls from customers and potential customers inquiring for insurance
• Explain product or service being offered to the customer and encourage the customer to proceed in getting the service
• Reach the target sale given by the client
• Assist on billing, policy information, and general inquiry
• Provide accurate, valid and complete information by using right methods and tools
• Handle and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions
• Follow communication procedures, guidelines and policies
• Maintain customer information and companys document confidential
• Must be a customer service-oriented representative
• Send reports to Team Lead of total calls processed

Requirements:

• Excellent English communication skills both verbal and written
• Proven sales experience
• Must have a minimum of two (2) years experience in the BPO industry
• Customer service focused and great listening skills
• Must be a good team player
• Must be able to manage sensitive client information
• Must have a good and positive working attitude
• Familiar with CRM system and practices is a plus but not required
• Computer literate
• Ability to multi-task