Assistant Account Executive

ASSISTANT ACCOUNT EXECUTIVE JOB DESCRIPTION

Perks of working at DBOS!

ü 100% Dayshift!

ü Offers Generous Pay

ü Receive incentive as much Php 10,000

ü Attendance Bonus

ü Rewards for Top Performers

ü Birthday and Anniversary Celebration

ü Health Insurance for you and your dependents

ü Leadership Training

ü Employee Engagement Activities

ü Side by side training with the Team Lead and Client

ü Fun Working Environment

o DBOS value its employees as we treat each other as family

o Be part of a young and dynamic team

o Get a chance to work with professional people such as Developers, Web and Graphic Designers, SEO and Content Writer, Collections and Sales and Customer Support Specialists, etc.

Job Responsibilities:

Customer Service Orientation

Developing customer relationships by listening to and making efforts to understand the customer (both internal and external, e.g. clients, suppliers, agents as well as other team members); anticipating and providing solutions to customer needs; prioritising customer satisfaction.

Quality Orientation/Thoroughness

Showing concern for completeness and accuracy around tasks, information and project management. Accomplishing tasks with concern for all areas involved, no matter how small; maintaining watchfulness over a period of time. Discovering weaknesses or missing data, and acting to correct. Keeping track of many details without forgetting items. Clarifies details of tasks. Prepares carefully and checks details. Completes all details. Checks outputs for accuracy and completeness. Follows procedures and guidelines. Maintains checklists to cover details. Monitors projects.

Teamwork/Team Membership

Demonstrating the ability to work effectively in a team/work group or those outside the formal line of authority (e.g. peers, senior managers), not as a team leader but as a valued member who assists in building morale and makes extra effort to help the team reach organisational goals; taking actions that respect the needs and contributions of others; contributing to, accepting and promoting the consensus; subordinating own objectives to the objectives of the organisation or team.

Technical/Professional Knowledge

Achieving a satisfactory level of technical and professional skills/knowledge in job- related areas; keeping abreast of current developments and trends in areas of expertise; demonstrating willingness to undertake continuing professional development. Demonstrates knowledge of technical language and new developments. Understands and applies technical skills or procedures. Performs complex tasks in area of expertise. Undertakes continuing Professional Development.

Client Relationship Management

Identifying potential for and developing new client relationships; proactively identifying client requirements; undertaking actions which meet and/or exceed client expectations; using communication styles and methods to ensure understanding and enduring client satisfaction.

Influences outcomes that maximise potential for long term relationships. Develops ideas and solutions with the client. Maintains and demonstrates sound knowledge of clients business and industries. Clarifies short and long term expectations in the relationship. Facilitates open communication. Develops approaches to client opportunities. Identifies current and potentially important clients. Acknowledges and recognises others who take action to meet clients needs.

Collecting, Organising and Analysing Information

Making sense of information by organising it; gathering information, identifying issues and associated relationships from an information base; relating and comparing facts, figures and data from varying sources; identifying cause and effect; thinking through the consequences of different courses of action. Identifies challenges, weaknesses, pitfalls, issues or opportunities. Gathers all information and identify relevant matters. Identifies underlying issues or problems. Organises information in an orderly and logical fashion. Recognises trends.

Identifies cause and effect relationships

Energy and Enthusiasm

Achieving and maintaining high morale, activity and productivity levels; sustaining arduous working hours and strong working pace. Works long hours without losing effectiveness. Maintains a strong pace over time. Performs mentally or physically taxing work effectively.

Operational Decision Making

Collecting, relating and comparing information on operational effectiveness from various sources; establishing goals and objectives that reflect organisational aims and values, including an emphasis on continuous improvement; securing relevant information and identifying key issues, relationship, and cause/effect from a base of information; committing to an action after developing alternatives based on logical assumptions and factual information and that considers organisational resources, constraints and values.

Identifies, recognises and analyses gaps in available information. Confirms facts and obtains further information if required. Organises qualitative and quantitative data

Identifies and explains trends, problems and their causes. Develops and considers alternatives. Selects appropriate course of action from alternatives. Initiates or undertakes action plans.

Persuasiveness/Sales Ability

Developing and utilising suitable communication styles and techniques to gain acceptance of an idea, plan, activity, service or product from prospects and clients; demonstrating knowledge of the sales process. Establishes clients requirements and decision-making criteria. Chooses a suitable approach to a sales situation.

Demonstrates how a product or service satisfies a clients requirements. Invites, acknowledges and establishes objections and concerns and responds suitably. Obtains commitment to recommended action.

Planning and Organising/Work Management

Effectively manages ones time and resources to ensure that work is completed efficiently and effectively; setting and achieving goals; establishing procedures to monitor the results of assignments or projects. Prioritises and schedules own workload. Establishes goals and objectives. Establishes milestones, estimates timelines and schedules activities effectively. Leverages resources. Monitors results.

Communicating Ideas and Information

Clearly expressing ideas both on a one-to-one basis and in group situations (including non-verbal communication); expressing ideas effectively in written format that contain correct and appropriate syntax, grammar, language and terminology; adjusting language to suit the requirements of the recipients. Uses written tone and format effectively and appropriately for recipients. Organises written and oral information logically. Speaks with expression/pace/inflection that optimises understanding. Uses appropriate/correct syntax, grammar and terminology

Tenacity

Staying with a position or plan of action until the desired objective is achieved or is no longer reasonably attainable; undertaking repeated and enduring efforts to overcome barriers to complete tasks. Is willing to work extra hours to complete a task or project. Makes repeated attempts to achieve a goal despite encountering obstacles.

Overcomes obstacles to accomplish goals. Stays with a task until completed. Knows when to quit.