Claims Assistant

Your Role

Step into the role of Claims Assistant, where you'll play a key role in supporting the QLD Manager with daily operations. Use your skills in communication and organisation to assist with customer claims and ensure smooth handling of accident-related enquiries across Australia.

Quick Facts

• Work Setup: Onsite

• Shift: Day Shift | Mon–Fri

• Employment Type: Full-time

• Location: Cubao, Quezon City

What You Can Look Forward To

• HMO after 30 days
• Accessible office—commute-friendly location

• Access to free upskilling programs or training platforms

• Fun and exciting engagement activities (team building, monthly bash, wellness programs, and more!)

• Career coaching and mentorship

• Strong, inclusive, and collaborative company culture
  

What You'll Be Bringing To The Table

• Excellent written and verbal communication skills.

• Strong attention to detail with a high degree of accuracy in data entry.

• Ability to multitask, prioritise tasks, and manage time effectively.

• Proficiency in Microsoft Excel, email platforms, and CRM systems.

• A proactive, self-motivated mindset with the initiative to anticipate needs and take action independently.
  

Your Daily Tasks

• Be the go-to support for our QLD Manager, handling outbound calls, emails, and text messages related to accident claims and customer enquiries with confidence and professionalism.

• Keep communication channels running smoothly by responding promptly and professionally, ensuring nothing slips through the cracks.

• Keep our Fleet Movement Spreadsheet up to date with accurate customer correspondence, helping us stay on top of every detail.

• Manage customer and vehicle information in our CRM system with precision and care.

• Stay ahead of the game by tracking pending communications and escalating urgent matters as needed.

• Keep the QLD Manager in the loop with important updates, customer concerns, and critical escalations.

• Jump in to help schedule repairs, assessments, and related services when needed.

• Liaise with internal and external insurers to keep claims and enquiries moving forward.

• Pitch in on additional accident management and operational tasks to help the team succeed.