General Virtual Assistant (Administrative and Payroll)

About the Role

We are looking for a highly organized and detail-oriented General Virtual Assistant with experience in Administrative and Payroll Support. In this role, you will work within client systems and follow established standard operating procedures (SOPs)

Position Overview

You will be responsible for setting up and managing client accounts, maintaining daily operations, and ensuring that all communications and deliverables are accurate before reaching customers. The role requires strong attention to detail, excellent organizational skills, and the ability to quickly learn and navigate various software platforms.

Key Responsibilities

Client Setup & Account Management

• Configure and maintain CRM systems, workflows, automations, calendars, and communication channels.
• Assist with client onboarding and account setup.
• Monitor and manage leads, inquiries, appointments, quotes, and follow-ups.
• Maintain accurate records and ensure data integrity.
• Support monthly reporting and account administration.

Administrative & Payroll Support

• Manage emails, calendars, and scheduling.
• Assist with payroll-related administrative tasks.
• Perform data entry, document preparation, and research.
• Handle general administrative duties and ad hoc tasks as required.

AI & Automation Support

• Utilize AI tools to improve efficiency and productivity.
• Review, edit, and verify AI-generated content before distribution.
• Ensure customer-facing communications remain accurate and professional.

Tools & Platforms

Experience with or willingness to learn:

• GoHighLevel (GHL)
• Notion
• Google Workspace
• Microsoft Outlook
• Stripe/Xero
• Meta Business Suite
• AI tools such as Claude

Preferred Qualifications

• Experience with GoHighLevel or other CRM platforms
• Familiarity with automation tools (Zapier, Make, or n8n)
• Experience supporting Australian clients or remote teams
• Social media scheduling and content support experience