Commercial Support & Admin Specialist

Role Purpose

This role provides reliable, high-quality execution support across commercial activities, internal administrative tasks, and data management for the Australian leadership team and the 2026 Transformation Program.

As part of the Business Optimisation & Business Support function, the position works closely with the Business Optimisation & Implementation Planner and the Senior Technical Writer. The role ensures that:

• Commercial tasks (proposals, follow-ups, pipeline updates) are executed accurately and on time

• Internal administrative and coordination tasks for the Country Manager environment are handled efficiently

• Monday.com/CRM records are updated, cleansed, and properly maintained

• Basic documentation tasks are completed under the guidance of the Senior Technical Writer

Key Responsibilities

Commercial Support

• Execute client follow-ups (emails, reminders, notes) as directed

• Assemble and format proposals, fee letters, and tender packs using approved templates

• Maintain and update pitch decks and commercial templates based on the latest content

• Keep the commercial pipeline (leads, opportunities, contacts) updated in Monday.com/CRM

CRM & Monday.com Execution

• Perform regular dashboard and board updates to reflect current status

• Conduct systematic data cleansing (deduping, fixing errors, standardising names)

• Maintain opportunity and task status updates, due dates, and simple action tracking

• Upload and attach documents with correct tagging and version control

• Support accurate commercial and program-related records to ensure leadership has reliable information

Admin & Project Support (Internal & Executive-Facing)

• Assist with internal administrative tasks for the Business Optimisation & Business Support function and the Country Manager environment, including:

  • Preparing meeting packs (documents, decks, notes)

  • Scheduling meetings, coordinating availability, and sending invites

  • Taking and formatting minutes and action lists

  • Building and maintaining lists (stakeholders, attendees, distribution lists)

  • Supporting event-related tasks (workshops, gift lists, RSVPs, follow-ups)

• Track program deliverables and action items in Monday.com

• Help prioritise and organise day-to-day administrative requests, especially those from executives

Documentation & Knowledge Hub Support

• Format SOPs, process documents, and guides prepared by the Senior Technical Writer and Business Optimisation & Implementation Planner

• Upload, tag, and file documents in SharePoint / Knowledge Hub following naming and metadata standards

• Make template updates (text changes, logo updates, layout refinements) under guidance

• Draft simple how-to guides or FAQs for review

Training Support

• Assist in training session logistics:

  • Scheduling sessions

  • Sending invites and materials

  • Preparing attendance lists

• Distribute training documents and links

• Maintain training registries (attendance, dates, topics) in Monday.com or SharePoint

Skills & Experience

• Experience in commercial administration, executive admin, or project support, ideally supporting senior leaders

• Experience with CRM systems or Monday.com (or strong ability/willingness to learn quickly)

• Strong attention to detail in both written content and data entry

• Excellent written English with a clear and professional tone

• Ability to manage multiple priorities and shift between commercial tasks and internal admin

• Proficient in Microsoft 365 (Outlook, Word, PowerPoint, Excel, Teams)

• Comfortable with documentation, formatting, and following structured standards

• Willingness to learn basic technical writing practices and apply feedback

• High level of discretion and professionalism when handling confidential or sensitive information