Service Coordinator - Kansas City, MO - Overhead Industrial Crane & Hoist

Position Summary

The Service Coordinator supports field service operations by scheduling service technicians, coordinating customer service requests, and managing service work orders. This role serves as the primary point of coordination between customers, technicians, and internal teams to ensure timely, accurate, and professional service delivery.

Key Responsibilities

• Schedule and dispatch service technicians for inspections, preventive maintenance, repairs, and emergency service calls

• Coordinate technician schedules based on availability, skill set, location, and job priority

• Communicate schedules, changes, and updates to technicians and customers

• Receive and process incoming service requests via phone and email

• Create, update, and close service work orders with accurate documentation

• Track open service calls and follow up to ensure timely completion

• Support billing accuracy by confirming labor hours and service details

• Maintain clear communication with service management, technicians, and customers

Qualifications

• Experience in service coordination, scheduling, dispatch, or administrative support preferred

• Strong organizational skills with attention to detail

• Clear and professional communication skills

• Ability to manage multiple priorities in a service-driven environment

• Basic computer proficiency, including scheduling and service systems

• Reliable, dependable, and team-oriented

Preferred Experience

• Experience supporting field service technicians

• Familiarity with industrial, construction, crane, or heavy equipment environments

• Experience using service or dispatch software

Work Environment

• Office-based position with frequent phone and computer use

• Occasional overtime may be required to support service needs

Equal Employment Opportunity

The company is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status in accordance with applicable law.