The xPMO Engagement Lead is responsible for leading a commercially driven, client-facing xPMO capability that deploys project, programme, and change management professionals into client environments.

The success of this role is measured not only by delivery quality and client satisfaction, but critically by the ability to achieve annual sales, revenue, and gross profit (GP) targets through effective client engagement, resource deployment, and growth of the xPMO portfolio.

The role is accountable for the commercial performance, profitability, client success, and operational delivery of xPMO engagements, ensuring resources are effectively placed, engagements are delivered profitably, and client relationships are leveraged to drive repeat business, account growth, and long-term revenue generation.

In addition to leadership responsibilities, the role is expected to maintain a minimum personal billability target of 20% through direct client delivery, advisory support, or engagement leadership activities.

Who Are We?

Decision Inc. is a global digital partner that enables businesses to reinvent themselves to realise their full potential.

We deliver agility, resilience, and intelligence to any enterprise, enabling them to adapt quickly and thrive through innovation and opportunity. Our teams have engaged with more than 400 clients globally over the past 15 years, providing them with the expertise to build, operate, and optimise their digital businesses.

We achieve this by leveraging the world's best technology to drive our client's business ambitions forward into tomorrow's reality. These technologies include but are not limited to: Microsoft, SAP, Qlik, Snowflake, Alteryx, Automation Anywhere, and Workday Adaptive Insights.

Our success is ultimately driven by our entrepreneurial culture, industry exposure, and the passion of our people. We have three key cross-functional teams – Functional and Specialist Consulting, Development, and Engineering teams. Based in four global offices, our exceptional consultants focus on delivering value to clients by keeping them at the centre of our service delivery. To find out more about our exciting fast-paced culture visit: Careers at Decision Inc.

What Will You Do?

Key Responsibility:

1. Commercial Performance & Revenue Delivery

• Own and deliver against assigned annual sales, revenue, and gross profit targets
• Drive profitability across the xPMO portfolio through effective resource deployment, rate management, and margin control
• Maximise consultant billability, utilisation, and recovery rates across all engagements
• Maintain a minimum personal billability target of 20% through active participation in client engagements
• Manage the balance between consultant supply (bench) and client demand to minimise revenue leakage
• Ensure all engagements are commercially viable and delivered within agreed profitability thresholds
• Track and report on key commercial metrics including revenue, GP, utilisation, pipeline, and forecast accuracy
• Take proactive action to address underperforming accounts, margin erosion, or utilisation risks

2. Sales Enablement, Business Development & Client Growth

• Identify, shape, and convert opportunities for xPMO resourcing, managed services, and advisory engagements
• Build and maintain a healthy pipeline to support achievement of annual sales and GP targets
• Engage clients to understand business needs and translate demand into deployable solutions and roles (e.g. Project Manager, Programme Manager, Change Lead)
• Lead proposal development, solution structuring, commercials, rate cards, and contract input
• Drive upsell and cross-sell opportunities within existing client accounts
• Partner with leadership and sales teams to expand the xPMO footprint across strategic clients
• Contribute to go-to-market initiatives and growth strategies for the xPMO capability

3. Client Engagement & Relationship Management

• Build strong, trusted relationships with client stakeholders across active engagements
• Ensure deployed consultants consistently deliver value and meet client expectations
• Act as the primary escalation point for client concerns, delivery risks, or performance issues
• Drive client retention and account expansion through delivery excellence and commercial engagement
• Maintain regular engagement with clients to identify new opportunities and strengthen long-term partnerships

4. Delivery Oversight & Engagement Governance

• Maintain oversight of all deployed resources and client engagements
• Ensure consistent application of delivery standards, governance practices, and quality expectations where applicable
• Monitor engagement health, delivery risks, consultant performance, and client satisfaction
• Intervene where necessary to stabilise, recover, or optimise engagements
• Ensure delivery commitments align with agreed commercials and contractual obligations

5. People Leadership & Capability Management

• Lead and manage a pool of project managers, programme managers, and change management professionals
• Drive high utilisation while maintaining sustainable workload balance and employee engagement
• Coach and develop consultants to improve delivery quality, commercial awareness, and client impact
• Support recruitment, workforce planning, and onboarding activities to meet current and future client demand
• Foster a high-performance, commercially minded consulting culture

6. Practice & Capability Development

• Support the evolution and scaling of xPMO offerings including staff augmentation, managed services, and advisory services
• Contribute to the standardisation of deployment models, role definitions, commercial frameworks, and rate cards
• Share best practices and lessons learned across engagements and client environments
• Support the Head of PMO in growing the xPMO capability into a scalable and profitable business unit

Successful Profile

• Strong experience in consulting, professional services, or client-facing delivery environments
• Proven track record of achieving sales, revenue, utilisation, and gross profit targets
• Demonstrated ability to manage billable consulting teams and commercially driven delivery portfolios
• Experience operating in both leadership and client-delivery capacities simultaneously
• Strong commercial acumen including pricing, margin management, utilisation optimisation, and forecasting
• Strong stakeholder engagement and relationship management capabilities within client environments
• Ability to balance people leadership, delivery quality, personal billability, and commercial performance
• Strong negotiation, problem-solving, and business development capability
• Experience in project, programme, or PMO leadership environments advantageous

Who Do You Need to Be?

• Bachelor's degree in Business Management, Project Management, Commerce, Information Systems, Engineering, or a related field
• Relevant project or programme management certifications preferred (e.g. PMP, PRINCE2, MSP, Agile, Scrum)
• Minimum 8–10 years' experience in project, programme, PMO, consulting, or professional services environments
• Demonstrated experience managing client-facing consulting or resource augmentation engagements
• Proven commercial management experience with accountability for revenue, gross profit, utilisation, and sales targets
• Experience leading and managing billable professional services or consulting teams
• Strong understanding of project delivery, programme governance, and change management practices
• Experience in business development, solution shaping, proposal development, and commercial negotiations
• Strong financial and commercial acumen including forecasting, margin management, pricing, and resource planning
• Experience engaging with senior client stakeholders and executive-level decision-makers
• Ability to operate effectively in high-pressure, fast-paced, and commercially driven environments
• Experience within technology, digital transformation, or enterprise change environments advantageous
• Strong leadership, communication, negotiation, and relationship management skills
• Advanced proficiency in Microsoft Office tools and project portfolio management platforms advantageous