D365 Infrastructure Support Consultant

 Job Description:

We are currently looking for a strong Dynamics 365 Infrastructure Consultant to join our ERP team. This technical consultant provides technical support to projects, development, support and product teams onMicrosoft Dynamics Enterprise ResourcePlanning (ERP).Good communication and collaboration skills are therefore a must, as well as great technical ability and a passion to convert client requirements into a very innovative solution. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential.


What Will You Do?

Responsibilities include, but are not limited to:

Perform technical services for implementation projects, including but not limited to:

  • Create, develop and/or review technical design specifications as well as costing there of for the infrastructure
  • Perform infrastructure related tasks like code deployment and database restores on both Microsoft managed as well as cloud hosted environments
  • Maintenance of the environments
  • Environment monitoring and health checking
  • Backup knowledge and tasks
  • Use LCS (focused around environment monitoring)
  • Navigate DevOps to configure development pipelines and builds
  • Produce training on the technical aspects as required
  • Participate in project quality assurance processes as appropriate
  • Understanding of administrative functions in D365 F&O (for example printing configuration)
  • Knowledge on interaction between D365F&O and CE using Dual Write
  • Knowledge of back-end services configuration on Azure
  • Basic Windows Server knowledge

Perform ongoing support technical services to existing clients:

  • Via email/phone/remote support
  • Fulfill SLA requirements

Upgrades:

  • Assist in preparation of costing and timelines
  • Perform upgrade technical services in accordance with upgrade principles and approved methodologies
  • Upgrading of Microsoft managed and cloud hosted environments based on Microsoft's release schedule

Perform admin functions:

  • Document services rendered with the view of knowledge sharing in the team
  • Meet productivity and efficiency standards
  • Participate in the development and continual refinement of the ERP technical and implementation standards, tools, and documents
  • Participate in the development and continual refinement of code promotion processes and standards

Dynamics Product knowledge:

  • Maintain technical product knowledge on upcoming product releases

Who Do You Need to Be?

  • Certification on MS SQL Server and MS Dynamics D365 for Operations (Deployment)
  • Minimum 5 years ERP technical experience and 3 years product experience
  • Experience in Dynamics installations and/or upgrades
  • Ability to translate theoretical and practical industry experience to creatively address client business/application requirements
  • Advance skills in MS SQL Server will be an advantage
  • Azure technology will be an advantage(basic Azure admin knowledge)
  • MS Excel Intermediate Level will be an advantage
  • Basic knowledge of other Microsoft Office tools is a requirement
  • Ax2012 and/or Microsoft D365 System administrator knowledge will be a big plus


  Required Skills:

Dynamics BASIC Operations ERP Collaboration Pipelines Client Requirements SQL Server Assurance Product Knowledge Azure Windows Server Timelines DevOps Infrastructure Excel Quality Assurance MS Excel Specifications Technical Support Windows Preparation Email Maintenance Design SQL Business Microsoft Office Training Communication