Process Trainer with English

At Destination Workplace, we believe that the right job is the key to a fulfilling life, and the right person is the driving force behind every successful business. We are here to provide the connection between talent and the right position.

Our partner is a global leader in customer experience and digital support, offering a modern, people-centric work culture, full flexibility, and opportunities for growth. We are looking for an experienced a Process Training Specialist to support operational excellence within an international environment. The role is focused on delivering structured process training, ensuring knowledge consistency, and driving performance through effective learning initiatives.

Key Responsibilities:

Deliver structured onboarding sessions for new employees, ensuring full understanding of processes, tools, and client communication standards;
Provide ongoing upskilling and refresher trainings to support continuous performance improvement;
Work closely with Team Leads and Quality teams to address performance gaps through targeted coaching initiatives;
Observe live operations, identify knowledge or skill gaps, and translate findings into practical learning actions;
Support sales-focused teams in strengthening product knowledge, communication techniques, and overall effectiveness;
Contribute to the design and improvement of training materials and learning methodologies;
Measure training impact through assessments and performance tracking, ensuring sustainable results;
Collaborate with operational leadership to align training initiatives with business objectives.

Requirements:

Previous experience in a training role within BPO / SSC / Customer operations environment;
Strong understanding of operational processes and performance metrics;
Experience working closely with Operations and Quality teams;
Strong communication and facilitation skills;
Good analytical mindset and structured approach.
Excellent command of English (C1/C2).

Company offers:

Office-based role in Sofia with a modern and supportive work environment;
Fully paid onboarding and continuous training to set you up for success;
Standard business working hours;
26 days of paid annual;
Food vouchers as part of your monthly benefits;
Stable long-term position with clear career growth opportunities;
Additional health insurance – luxury package;
Access to 50+ flexible benefits and services, tailored to your lifestyle;
International, positive, and collaborative team culture;
Ongoing coaching, learning, and professional development;
Employee referral bonuses for bringing great talent on board.


We would like to thank all applicants. Our team will contact only the shortlisted candidates. All data provided by you is protected under the Personal Data Protection Act and will be used solely for the purposes of recruitment. License from the National Employment Agency 3103.