Director, Merchant Services (Payfac Operations)

Our client, a cloud based provider of ERP and payment technology for local governments and utility districts, is hiring a Director of Merchant Services to lead its merchant acquiring and payment operations function. This role oversees ISO and PayFac activities, drives portfolio growth, and leads a team responsible for onboarding, underwriting, risk, and partner support.

What You Do

• Lead and develop a team of merchant services professionals with clear goals, KPIs, and performance standards.
• Drive strategy for ISO and PayFac growth, including portfolio expansion and merchant activation.
• Oversee onboarding, underwriting, and risk review for new merchants.
• Guide the integration of card payment solutions and ongoing merchant support.
• Manage day to day merchant services operations, including sales support, technical onboarding, and service workflows.
• Work across compliance, finance, and technology teams to align operations with company goals.
• Ensure full adherence to regulatory requirements, card brand rules, and industry standards.
• Maintain strong controls, risk mitigation practices, and compliance oversight.
• Serve as a point of contact for acquiring banks, processors, gateways, and payment networks.
• Build and maintain strong relationships with partners, vendors, and internal stakeholders.
• Represent the organization in industry conversations and partner engagements.

What You Bring

• 7 years in merchant services, payments, or financial services, including 3 years in a leadership role.
• Deep understanding of ISO and PayFac models, card processing, and merchant acquiring.
• Record of leading teams and managing complex operational workflows.
• Strong knowledge of compliance, risk, and regulatory requirements in payments.
• Clear communication skills with strong analytical and strategic thinking.
• Experience working with processors, gateways, and acquiring banks.
• Familiarity with PCI DSS, KYC, AML, and related compliance standards.