Enterprise Strategic Account Manager

Our client, a fast-growing FinTech company, is seeking a Enterprise Strategic Account Manager responsible for driving revenue growth, strengthening client relationships, and executing strategies that deliver measurable outcomes. The role focuses on client-defined metrics such as retention, account growth, engagement, adoption, and achievement of goals. Success depends on consistent communication, effective use of data, and strong alignment with client priorities.

What You Will Do

• Promote the value of the product portfolio through client experience, cross-selling, and net revenue retention growth.

• Serve as a trusted advisor, anticipating client objectives and connecting them with internal delivery functions.

• Build and manage senior-level client relationships, ensuring satisfaction and long-term value.

• Collaborate with internal teams to understand client goals and deliver solutions that exceed expectations.

• Identify opportunities within accounts to expand revenue and growth.

• Provide regular updates to clients, address issues quickly, and anticipate future needs.

• Develop and execute account plans with growth targets and milestones.

• Capture client feedback and ensure it informs product and service improvements.

• Conduct business reviews to measure performance, identify gaps, and set action plans.

• Stay current with market and competitive trends to inform client and company strategy.

• Lead Quarterly Business Reviews focused on client outcomes.

• Deliver clear, assertive communication on challenging client issues.

• Drive initiatives to improve the overall client experience.

• Encourage client advocates to promote the company's offerings.

• Maintain deep product knowledge and match solutions to client needs.

• Partner with sales teams on renewals and upgrades.

• Contribute to process improvements that benefit both clients and the organization.

What You Bring

• 7-10 years of experience in client success or strategic account management.

• Strong background in fraud prevention and payments.

• Experience in fintech required; SaaS experience preferred.

• Proven track record of net revenue retention growth across large portfolios.

• Excellent project and account management skills.

• Strong C-suite presentation skills.

• Ability to analyze data, interpret models, and present insights in actionable ways.

• High success with cross-selling and upselling to existing clients.

• Technical understanding of client systems and product usage.

• Professional, calm, and attentive under pressure.

• Exceptional communication skills with a focus on building trusted relationships.

• Highly organized, logical, and detail-oriented.

• Team player who takes initiative and contributes to shared goals.

• Flexible and resourceful in fast-changing environments.

• Ability to travel as needed.