Client Relationship Manager - Sponsorship

The Client Relationship Manager is responsible for shaping and executing strategies to maintain and enhance the value of our clients sponsorship and key payments client portfolio, including managing relationships with sponsorship clients such as PayFacs and others. This role focuses on ensuring sustained client engagement and profitability while delivering excellent operational support, service delivery, and product consultation to meet or exceed client needs.

What You Will Do:

• Serve as the day-to-day contact for a portfolio of mid-market to large enterprise sponsorship clients, including PayFacs,
• Build strong, trust-based relationships with client executives, bankers, and product managers.
• Manage the full client lifecycle, including account monitoring, solutioning, billing, account product oversight, processor issues, and outstanding documentation.
• Proactively identify client needs and align them with appropriate products and services.
• Assist clients in achieving and maintaining PCI Compliance and help them understand the impacts of spring and fall card brand releases.
• Provide consultative support on industry trends, regulatory changes, and compliance requirements.
• Handle contract negotiations upon renewal, ensuring competitive pricing and favorable terms.
• Deliver regular updates to management, including performance metrics and strategic insights.
• Liaise with internal stakeholders to ensure timely issue resolution and superior service delivery.
• Take ownership of client issues, working proactively with internal and external teams to resolve escalations.
• Lead client meetings and presentations, showcasing cutting-edge technology solutions and demonstrating the companys value proposition.

What You Bring:

• Experience with issuing or acquiring bin sponsorship with knowledge of payfac, issuing, acquiring, or sponsorship operations.
• Strong client management skills with the ability to own the full client process from monitoring to solutioning.
• Solid understanding of credit card processing, transactions, and operational support, including experience navigating Card Brand rules.
• Demonstrated expertise in sales, relationship building, and solution selling tailored to client needs.
• Proficiency in contract negotiation and client retention strategies.
• Excellent communication and interpersonal skills to interact effectively with clients and cross-functional teams.
• Strong organizational and problem-solving skills with the ability to troubleshoot complex client challenges.