VP of Payments

We are hiring a Head of Payments for our client, a high-growth vertical SaaS company bringing payments in-house. This leader will oversee the development and launch of a merchant services program, combining product development, go-to-market execution, operations, and business strategy. The role requires close collaboration with partners to design and deliver a tailored merchant services offering.

This is a hands-on, high-impact role for an individual who thrives in both strategic and execution-focused work in a fast-moving, product-led environment.

What You Will Do

· Own the payments strategy, operations, infrastructure, compliance, and monetization

· Lead the development and growth of the merchant services business line

· Design and implement a comprehensive go-to-market plan for the merchant services program

· Build and manage relationships with payment processors, gateways, service partners, and suppliers

· Cultivate and maintain partner relationships to enable seamless integrations and ongoing collaboration

· Establish a sales enablement framework and deliver training to internal teams

· Engage directly with customers to encourage adoption of payment solutions

· Optimize the customer payment experience and reduce operational friction

· Monitor and improve transaction success rates, chargeback ratios, processing fees, and payout timelines

· Ensure compliance with payment regulations, network rules, and security standards

· Oversee reconciliation processes, financial reporting, and adherence to processor terms

· Create scalable tools, documentation, and operational processes to support growth

· Implement risk management practices to ensure smooth execution

· Conduct market research to capture trends, opportunities, and competitive insights

· Track business performance metrics and make improvements backed by data

· Develop and execute a roadmap to expand the payments function and build the team

What You Bring

· At least 5 years of leadership experience working in a payments organization within a vertical SaaS company

· Proven ability to conceptualize, develop, and scale new business initiatives

· Experience with merchant acquiring, go to market, operations, risk/compliance.

· Familiarity with white-label models and channel sales strategies

· Demonstrated success at creating and executing payment monetization strategies

· Track record working cross-functionally with Product, Engineering, Finance, Legal, and Support

· Strong communication skills with the ability to explain complex concepts to varied audiences

· A self-driven builder with a history of operating from the ground up

· Experience hiring, mentoring, or leading payments or fintech teams