VP of Payments

We are hiring a Head of Payments for our client, a high-growth vertical SaaS company bringing payments in-house. This leader will oversee the development and launch of a merchant services program, combining product development, go-to-market execution, operations, and business strategy. The role requires close collaboration with partners to design and deliver a tailored merchant services offering.

This is a hands-on, high-impact role for an individual who thrives in both strategic and execution-focused work in a fast-moving, product-led environment.

What You Will Do

• Own the payments strategy, operations, infrastructure, compliance, and monetization
• Lead the development and expansion of the merchant services business line
• Design and execute a go-to-market plan for the merchant services program
• Build and manage relationships with processors, gateways, service partners, and suppliers
• Maintain strong partner relationships to support integrations and ongoing collaboration
• Create a sales enablement framework and deliver training to internal teams
• Work directly with customers to drive adoption of payment solutions
• Optimize the payment experience and reduce friction in transactions
• Monitor and improve transaction success rates, chargebacks, processing fees, and payouts
• Ensure compliance with regulations, network rules, and security standards
• Oversee reconciliation, reporting, and adherence to processor requirements
• Build scalable tools, documentation, and operational processes
• Implement risk management practices to support smooth execution
• Research market trends and competitive activity to guide strategy
• Track performance metrics and drive data-backed improvements
• Develop a roadmap to expand payments capabilities and grow the team

What You Bring

• 5+ years of leadership experience in a payments role within a vertical SaaS company
• Proven ability to build and scale new business initiatives
• Experience in merchant acquiring, go-to-market, operations, and risk/compliance
• Knowledge of white-label models and channel sales strategies
• Success creating and executing payment monetization strategies
• Cross-functional experience with Product, Engineering, Finance, Legal, and Support
• Strong communication skills, able to explain complex concepts clearly
• A builder mindset with experience growing teams from the ground up
• History of hiring, mentoring, or leading payments or fintech teams