Merchant Services Relationship Manager

We are seeking a highly experienced Merchant Services Relationship Manager to join our client's Enterprise Payments team. This role focuses on managing and growing relationships with their largest clients. You will bring deep industry expertise, a consultative approach, and the ability to operate with executive presence. Success in this position requires strategic thinking, strong negotiation skills, and the ability to deliver tailored payment solutions that drive measurable client outcomes.

What You Will Do

• Serve as a trusted advisor to commercial and large account clients, building long-term relationships and delivering strategic payment solutions.
• Provide expert-level insights across the payments ecosystem including card processing, ACH, fraud mitigation, POS systems, and emerging technologies.
• Lead complex sales engagements with a consultative approach. Negotiate pricing, terms, and contracts with precision and professionalism.
• Present strategic recommendations and performance reviews to C-level stakeholders, demonstrating clear business value and ROI.
• Partner with internal teams including product, operations, and compliance to ensure seamless delivery and support of merchant services.
• Stay current on industry trends, regulatory changes, and competitive dynamics to proactively advise clients and influence internal strategy.
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What You Bring

• Extensive experience in merchant services, payments, or financial technology in a relationship management or sales role.
• Proven success managing large or complex accounts.

• Strong executive presence and ability to communicate effectively with senior stakeholders.

• Exceptional negotiation, presentation, and interpersonal skills.

• Consultative mindset with a passion for solving client challenges.

• Ability to travel to meet with clients and attend industry events.