Customer Service Representative

Office Timings: Monday to Saturday 11 am 8 pm

Key Responsibilities:

• Handle customer queries via calls, WhatsApp, emails, and inboxes.
• Provide basic course information professionally
• Tag & forward leads to Team through CRM/QMS
• Maintain daily call logs and inquiry records on CRM/Sheets
• Ensure a positive & professional customer experience

Eligibility Criteria:

• Intermediate / A-Levels / BA / BSc
• 2–3 years experience in CSR, receptionist, call center, or QA roles
• Excellent communication skills (English + Urdu)
• Well-groomed, confident & customer-friendly personality

Required Skills:

• Strong grip on MS Word, Excel & PowerPoint
• Good email writing & typing skills
• CRM handling & data management
• Quick learner with problem-solving attitude

Perks & Benefits:
Daily Lunch
Provident Fund
Performance based Bonuses