Sofia, Bulgaria

Senior Business Analyst – Quality & AI Solutions

 Job Description:

At DIGITALL we don't just deliver technology we deliver the future! We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways. As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love. DIGITALL operates globally with a team of 1000 experts in 16 locations across 8 countries.

Description of the position:

We are looking for a quality-focused, detail-oriented Business Analyst with a proven track record of delivering solutions that support high-priority business goals and strategic management decisions. The BA will analyze the activities of a specific business unit or line of business within a major financial institution, providing recommendations on projects, governance structures, business processes, and information architecture. The role demands an integrated view of the business – linking motivations, operations, and strategy through repeatable frameworks and industry-standard techniques. A strong command of Agile delivery, specifically SCRUM, is essential, as the BA will operate within cross-functional Scrum teams on a day-to-day basis.

This is your job:

  • Gather and document business requirements from stakeholders, with a specific focus on AI-driven features and solutions.
  • Author clear, actionable user stories and acceptance criteria aligned with business needs.
  • Partner closely with development teams to support feature implementation, providing ongoing clarification throughout the build cycle.
  • Participate actively in Agile Scrum ceremonies and contribute to backlog prioritization using SAFe principles.
  • Manage the product backlog and track delivery progress in Azure DevOps.
  • Conduct user acceptance testing (UAT) to validate that delivered features meet defined requirements.
  • Communicate requirement changes to clients and stakeholders promptly. Maintain meeting minutes, track commitments, and keep comprehensive documentation up to date, requirements are clearly understood and acceptance criteria are well-defined.

Your Qualifications:

Education & Experience

  • Master's degree in Business, Computer Science, Information Systems, or a closely related field.
  • Minimum 5 years of progressive experience in Information Technology.
  • Proven track record of delivering within SAFe/Agile product development environments.
  • Hands-on experience with Azure DevOps for backlog management and progress tracking.

SCRUM & Agile

  • Deep understanding of the SCRUM framework – its principles, roles (Product Owner, Scrum Master, Development Team), artifacts (Product Backlog, Sprint Backlog, Increment), and all ceremonies (Sprint Planning, Daily Scrum, Sprint Review, Retrospective, Backlog Refinement).
  • Demonstrated experience working within Scrum teams as a Business Analyst, contributing to sprint cadence and iterative delivery.
  • Ability to translate business requirements into well-structured user stories with clear acceptance criteria.

Skills & Abilities

  • Strong written and verbal communication - able to convey complex information clearly to both technical and non-technical audiences.
  • Advanced analytical and problem-solving skills.
  • Excellent organizational and time management abilities; comfortable juggling multiple priorities with high accuracy.
  • Experience coordinating deliverables across multidisciplinary, geographically distributed teams.
  • Ability to work independently and thrive in a multicultural, international environment.


All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview

  Required Skills:

AI Business