Application Support Analyst

, permanent position

Position: Application Support Analyst

Direct Recruit Agency is seeking an experienced Application Support Analyst to join our team on a full-time, permanent basis. As an Application Support Analyst, you will be responsible for providing technical support and troubleshooting for our clients' applications.

Key Responsibilities:

• USC's only role is hybrid now - 5x/week starting September
  Team coordinates, schedules, and handles disaster recovery. Want someone who is an IT generalist - "knows a little about a lot".- Experience in IT Disaster Recovery- MS Office proficiency- Someone who is familiar with the Fed and what it does
  -Key aspects of the role: Planning, coordinating, and executing IT disaster testing between data centers and environments (Cloud, Colo, on-prem)
  -Onsite - Richmond
  -Team size: 10
  -Looking for an 8/1 start, only L1 background required
  
  Top 5 must-have hard skills:
  1. Knowledge and proficiency in Microsoft Tools ( WORD, PowerPoint, OUTLOOK, TEAMS, Excel)
  2. Business Continuity and IT Disaster Recovery (IT) experience
  3. Moderate understanding of IT technology (DB, Middleware, network, Websphere)
  4. Project management skills for small to medium-sized projects
  5. Experience in the Agile methodology (JIRA)
  
  Top 5 nice-to-have hard skills:
  1. Strong interpersonal skills to include effectively communicating, coordinating, and disseminating detailed information to support IT DR /resiliency across multiple teams and various levels of management and staff within the organization.
  2. Strong problem-solving, analytical, organizational, and critical thinking skills; demonstrated by the ability to assimilate new information, data, and technical details with desired business outcomes, and produce sound analysis and recommendations.
  3. Strong Team player, yet can operate independently
  4. Strong written communication skills to include developing post-test summaries, customer communications, and process documentation.
  5. AWS Certified Cloud Practitioner
  
  Top 5 soft skills:
  1. Communication
  2. Ability to lead meetings and give presentations
  3. Acute attention to detail
  4. Great, and being able to focus and organize
  5. Team player- promotes a positive team culture
  
  Day-to-day Expectations:
• Participate in all facets of the planning, coordinating, and supporting IT DR testing, documentation updating, and participating in the daily agile process with JIRA/ KANBAN style work.
• 30-60-90 Day Expectation: 30 days learning the ropes, 60 days starting to gain knowledge to shadow a colleague in testing coordination and support,  90 days showing the ability to independently support an IT application failover recovery test.
• Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained. 

• Establishes production runs, ensuring that appropriate job control language, run documentation, and data files are available. Assists in job set-up. 
• Performs problem identification, escalation, and resolution. 
• Communicates the status of operations to allow for immediate response to service disruptions.
• Provide technical support for various applications, including troubleshooting and resolving issues promptly.

We offer a competitive salary and benefits package, as well as opportunities for growth and development within our company. If you are a motivated and dedicated individual with a passion for providing top-notch application support, we want to hear from you! Apply now to join our team at Direct Recruit Agency.