Guest Delight Manager

Hiring: Guest Delight Manager

Location: Mumbai, Gurgaon & Calicut
Budget: Best In industry

Key Responsibilities:

• Customer Interaction: Engage with customers to understand their needs, preferences, and concerns.
• Problem Resolution: Efficiently handle customer complaints, inquiries, and concerns, ensuring timely and satisfactory solutions.
• Feedback Management: Collect and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Team Management: Lead and motivate a team of customer service representatives to ensure exceptional service delivery.
• Process Improvement: Identify opportunities to streamline processes and enhance the overall customer experience.
• Quality Assurance: Monitor and maintain high standards of service delivery.
• Relationship Building: Foster strong relationships with customers to build loyalty and a positive brand perception.

Candidate Requirements:

Min 3+ years' experience in a customer support or guest relations role
Ability to handle verbal and non-verbal customer interactions (chat, email, phone)
Strong interpersonal and communication skills
Proficient in English & Hindi (written & spoken)
Quick learner with excellent decision-making and multi-tasking skills

If you are passionate about guest delight and exceptional customer experience, apply now!

Contact: shravani@dishha.com / 9393969993