Female Guest Relations Supervisor

JOB PURPOSE

As a Guest Relations Supervisor, you will supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

WHAT YOU WILL DO

Responsibilities and essential job functions include but are not limited to the following:

• Be informed in advance of all arrival guest requirements and profiles.
• Be informed in advance of all VIP arrival guest requirements and profiles, and keep the Management informed of these.
• Lead and train the guest relations team within the hotel
• Ensure all guests, as per arrival requirements, are attended to and guests contacted if email or phone number are known.
• Organize arrival and departure of the guests in coordination with AFOM and FOM
• Ensure that all GRO team members at all times are fully knowledgeable of all resort facilities and services offered.
• Handle guest farewells, follow up calls and reviews on online channels actively
• Ensure that all team members are fully knowledgeable in particular areas of: booking of restaurants, private functions, excursions.
• Ensure that daily and weekly events are prepared and accurate.
• Together with other team members check VIP rooms if required and ensure that amenities set up are appropriate. Follow up with Housekeeping
• Handle the Review Pro application in order to obtain highest possible score for the hotel

YOU SHOULD HAVE

• Minimum 3 years as a Guest Relations Agent or 1 year as a Guest Relations Supervisor in a 5-star hotel.
• Proficiency in English and Arabic (speaking, reading, and writing at an advanced level).
• Strong knowledge of the Opera System
• Must possess excellent communication skills, a pleasant personality, and the ability to remain energetic, flexible, and resilient under pressure.
• Very energetic, flexible and can handle pressure