Housekeeping Coordinator Cum Supervisor

JOB PURPOSE

As a Housekeeping supervisor you will be asked to train all new colleagues to the standards required by the hotel. Ensure that the standards and procedures are maintained by continuous on the job supervision, coaching and training of colleagues.

WHAT YOU WILL DO

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Reports for duty punctually wearing hotel uniform and name badge at all times.
• Ensures colleagues report for duty punctually, well-groomed and wearing the correct uniform and name badge.
• Provides courteous and professional service and training at all times.
• Provides constant monitoring of the service and cleaning standards of the room attendants in designated areas including pantries, service rooms, passages, guest rooms, staircases, elevators, garbage and linen chutes.
• Communicates new or amended procedures to relevant departments/colleagues in a timely manner, ensuring they have been understood and followed.
• Develops deep cleaning schedules and sees that they are monitored and completed.
• Is aware of the companys Quality Policy, Vision, Mission Statement and Guiding Principles ensuring that these are put into practice in our daily work activities.
• Liaises with engineering to ensure all equipment is in good order and that all other repairs are done in a timely manner.
• Liaises with other departments in order to ensure that guests receive the very best service.
• Ensures keys are handled in a secure manner.
• Takes charge of the relevant shifts.
• Understands, communicates and ensures the Departmental Performance Plan is understood by all colleagues.
• Conducts training and re-training of colleagues in accordance with Hotel policy.
• Evaluate procedures and suggest improvement in assigned areas
• Ensure the cleanliness and maintenance of all housekeeping equipment and schedules necessary preventive maintenance and repair work of said equipment
• Ensures that all room attendants are utilizing approved equipment, chemicals and cleaning methods when servicing the rooms.
• Attend training sessions as scheduled
• To have in-depth knowledge about Hotel and its facilities.
• Attend departmental meetings and effectively pass on information to attendants in a timely and effective manner.
• To carry out any other reasonable duties as requested by the Management.

YOU SHOULD HAVE

• At least 5 years experience as Housekeeping Attendant or 2 years experience at same level in a Five star Hotel
• Effective communication skills (English and any other) and pleasant personality are a must.
• Knowledge of Opera and MC is a must
• Very energetic, flexible and can handle pressure
• Be fully conversant with health and safety procedures and emergency procedures
• Ability to focus attention on guest needs, remaining calm and courteous at all times