Remote Customer Service Support

What you will do:

• Receive and document customer concerns promptly, while ensuring all relevant information is correct. This includes resolving issues with previous appointments and transportation recovery where a scheduled trip has failed.
• Ensure all company procedures are followed.
• Ensure accurate data is input into systems.
• Collaborate with various departments to effectively address and resolve transportation and eligibility issues.

Capabilities of Top Performing Service Partners:

• Previous customer service experience in a high-volume, fast-paced (back-to-back) environment is ideal. 
• Strong ability to follow processes and workflows for compliance.
• Familiarity and or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, the ability to manage stress, and the ability to work under pressure.
• Demonstrate excellent writing and verbal communication.
• Can type 35wpm or more.

Additional Client Program Technology Standards

Hard Drive Space:
40 GB of available space
60 GB of total space

Memory: 12 GB of RAM

Operating System: Windows 11 (fully patched with no pending updates)

Internet Connection and Speed: Hard-Wired Connection (Not wireless):

Minimum 30 Mbps download
Minimum 10 Mbps upload

Maximum Latency Threshold: 50 ms (milliseconds)

Dual Monitors: (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
Webcam: Required during class
USB 3.0 Port: Required for use with noise-cancelling USB headsets with phone-quality audio

Must maintain the most recent version of Windows 11 (fully patched with no pending updates).