Director Of Service

• Managing and overseeing all fire sprinkler service and inspection team members and processes company-wide
• Preparing and adhering to the service operations budget; conducts resource analysis with SVP of Operations
• Monitoring and reporting on metrics involving revenue, gross margin, and productivity

• Developing, implementing, and continuously improving processes to convert installation clients to inspection sales
• Assisting in the growth of alarm/extinguisher/suppression service and inspection business
• Oversees audits and work instructions improvement process to ensure integrity and relevance
• Seeking out opportunities for multi-office service premier or national accounts
• Coordinating service operations with premier accounts to ensure that customer needs are being met
• Ensuring that safety and risk assessment training is delivered to service and inspection employees
• Developing, augmenting, and updating sales pricing program for inspectors and service sales
• Proposing ways to leverage technology and process improvement to increase productivity and profitability; onboarding newer technology as appropriate
• Traveling to other offices for team member support and coordination with premier or national accounts
• Performing other duties as assigned by executive management or SVP of Operations

Knowledge:

• High School diploma or GED required
• Higher education degree or equivalent work experience preferred
• Familiarity with technical references and codes

Work Experience:

• 5+ years leading, managing, and developing multiple teams
• Fire sprinkler and/or fire alarm design experience is preferred
• Fire sprinkler and/or fire alarm field experience is preferred
• Fire sprinkler and/or fire alarm sales experience is preferred

Work Expectations:

Believe In, Live, and Support Our Mission Statement and Core Values Daily

• Mission Statement:
  • Continually setting the standard of excellence in fire and life safety
• Values:
  • Safety First
  • Integrity
  • Customer Focus
  • Teamwork
  • Humility
  • Ownership

• Communicate effectively and professionally within the division and with internal and external customers
• Understand and follow HR and safety initiatives and processes
• Ensure there are weekly meetings within Service and Inspection Teams Department Managers, Superintendents, Administration, Sales, Design, etc.

• Update status on all jobs materials, equipment rentals, subcontractors, intercompany jobs, etc.
• Determine jobs to be billed and ensure daily/weekly billing for Service and Inspections
• Confirm required payment terms on open jobs

• Ensure timely review and sign off on reports
• Track and ensure profitability of Fire Sprinkler Service and Inspection Divisions
• Oversight of change order management, as appropriate
• Promote and track divisional growth with department goals discussed annually
• Support and ensure team adherence to all company SOPs job set Up, contracts, change orders, purchase orders, accounting processes, subcontractors, etc.
• Ensure inventory control measures are in place for division

• Ensure multiple bids for material purchasing optimization, where appropriate
• Manage subcontractors and ensure review/approval all subcontractor invoices prior to payment
• Ensure review of budget vs. actual job costing details and review findings with department for improvement opportunities
• Maximize labor production and efficiency while maintaining quality standards
• Overhead review conduct semi-annual meetings with leadership
• Maintain quality control in all aspects of the division
• Ensure customer satisfaction and response to customer satisfaction survey feedback improvement opportunities
• Reduce turnover and increase Retention within division
• Training and development of team

• Input and development of training requirements
• Commitment to training at all levels for all team members

• Be an expert on every aspect of your business/division
• Promote teamwork maintain positive interactions within your team, local office, same department in other offices, accounting, etc.

Skills and Competencies:

• Team-oriented with a willingness to learn and assist other departments as needed

• Self-motivated with ability to work independently
• Excellent written and verbal communication skills
• Meticulous attention to detail with excellent organization skills
• Ability to locate, interpret and apply applicable codes and references
• Ability to follow verbal and written instructions
• Ability to effectively utilize computers and software including Microsoft Office Suite, Computer Ease and other software required by the Company
• Ability to maintain accurate and auditable records
• Ability to work in a fast-paced service/construction team environment
• Attention to detail with emphasis on accuracy and quality
• Ability to prioritize work to balance multiple projects and deadlines
• Self-motivated, ambitious, and interactive
• Communicative, detail-oriented, and organized
• Demonstrate positive teamwork and ability to be a team leader and mentor
• Sense of pride, integrity, and organizational ability required

Physical Requirements

• Office Setting including sitting, some bending, walking and viewing
• Jobsite Setting including minimal ladder use, utilizing proper PPE, use of hands and fingers, handle, or feel objects, tools, or controls
• Stand, walk, climb, balance, stoop, kneel, crouch, or crawl
• Reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus