Office Manager

We are seeking a passionate, highly capable and results-driven Office Manager to join
our dynamic team in Aya Family Healthcare After Hours Clinic.

As our Office Manager, you will be at the forefront of driving profitability and growth of Aya Family Healthcare After Hours Clinic. You will play a pivotal role in guiding a team of exceptional Nurses &Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic.

If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately!

You will be responsible for:

Leadership & Management

Healthcare Compliance & Regulations Knowledge of healthcare laws and

accreditation requirements.

Team Leadership Leading multidisciplinary teams, including doctors, nurses,

and administrative staff.

Crisis & Emergency Management Handling medical emergencies, staffing

shortages, and operational disruptions effectively.

Operational & Organisational Skills

Patient-Centered Management Ensuring smooth patient flow, appointment

scheduling, and high-quality patient care.

Process Optimisation Streamlining workflows to reduce wait times and improve

efficiency.

Resource Allocation Managing medical supplies, staffing, and facility

maintenance efficiently.

Communication & Interpersonal Skills

Healthcare Communication Liaising between medical staff, patients, and

external stakeholders.

Conflict Resolution Addressing disputes among staff, handling patient

complaints professionally.

Cultural Sensitivity & Compassion Understanding diverse patient needs and

maintaining empathy in healthcare interactions.Financial & Business Management

Budgeting & Cost Efficiency Managing operational costs, insurance claims, and

financial planning.

Revenue Cycle Management Overseeing billing, coding, and reimbursement

processes.

Vendor & Contract Negotiation Procuring medical equipment and services at

competitive rates.

Monthly Targets and budgets ensuring clinic operation is consistent with the

monthly target and budget.

Health promotion and prevention ensuring clinic is optimising its health

promotion and prevention strategies to improve outcomes for patients on monthly

basis, consistent with group management objectives.

Technical & Analytical Skills

Healthcare IT & EMR Systems Medicare items and billing software.

Data-Driven Decision Making Using patient and operational data to improve

healthcare services and efficiency.

Quality & Risk Management Implementing protocols to reduce medical errors

and enhance patient safety.

Adaptability & Problem-Solving

Regulatory Changes & Compliance Keeping up with evolving healthcare policies

and adapting accordingly.

Crisis Management Responding to public health emergencies, pandemic

preparedness, and facility issues.

Continuous Improvement Driving innovation in patient care, workflow efficiency,

and staff performance.

To be successful in this role, you will ideally have:

Exceptional leadership and motivational skills to inspire and empower nurses and

medical receptionist to deliver exceptional performance in managing clinics Excellent analytical skills with the ability to interpret data to inform strategic

business decisions

Prior Office Manager experience of minimum 2 years

Prior experience in the medical & health field is highly preferred

A collaborative and solution orientated mindset with a focus on continuous

improvement

Excellent communication and negotiation skills with the ability to cultivate lasting

relationships

An advocate for safety, compassion and active listening in the workplace

Prior experience in the use of relevant software Pracsoft, Medical Director and

Best Practice.

Experience with specific social groups serviced by practice, such as adolescents,

aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders,

etc.

Experience CPR/Triage training

Prior training and/or experience in management of emergencies, handling

complaints, Medicare & health funds, basic infection control, safe handling &

disposal of medical waste etc

About Us:

Doctors & Co. is a leading healthcare provider dedicated to delivering exceptional

medical services across Australia. Our commitment to excellence, innovation, and

patient-centric care sets us apart in the healthcare industry. We are a team of dedicated

healthcare professionals who are committed to improving the lives of those we serve.

Our organisation believes in providing compassionate care that is tailored to the

individual needs of each patient.

Get in touch

If you would like to know more about this role/clinic, please leave your details below by

clicking on apply now or alternatively please send your CV to hr@doctorsandco.com.au